Service Desk Manager

As a Service Desk Manager, you will be responsible for leading a team of IT professionals, including support specialists and infrastructure engineers. Your role will involve mentoring and developing team members, conducting performance reviews, and providing feedback to support their career development goals. It is essential to foster a collaborative and positive team environment that encourages professional growth and continuous learning. Your duties will also include overseeing the day-to-day operations of the end-user support team to ensure the prompt and effective resolution of technical issues. You will be required to implement and maintain IT support processes, procedures, and best practices to enhance service quality and user satisfaction. Analyzing support metrics and feedback will help you identify trends, address recurring issues, and drive improvements in the support services provided. Furthermore, you will be responsible for managing the planning, implementation, and maintenance of IT infrastructure, which includes servers, networks, and data centers. Ensuring the stability, security, and performance of IT systems through proactive monitoring and maintenance is crucial. Collaboration with vendors and service providers to deliver IT solutions and support in a timely and cost-effective manner will be part of your responsibilities. In addition, you will be involved in developing and executing IT strategies and initiatives that align with the company's goals and objectives. Identifying opportunities for process optimization and automation to enhance efficiency and reduce operational costs will be key. Staying updated with industry trends and emerging technologies to recommend and implement innovative solutions is essential for this role. As a Service Desk Manager, you will lead and manage IT projects from inception to completion, ensuring they are delivered on time, within scope, and on budget. Coordination with cross-functional teams to ensure successful project execution and integration with existing systems will be necessary. You will also be responsible for ensuring adherence to IT policies, procedures, and compliance requirements, including data protection and cybersecurity standards. Conducting regular audits and risk assessments to identify and address potential security vulnerabilities is part of your role. The ideal candidate for this position should have a minimum of 10-12 years of experience in IT management and service desk operations. If you are a proactive leader with strong team management skills and a strategic mindset, we encourage you to apply for this challenging and rewarding opportunity.,