Posted:17 hours ago|
Platform:
Work from Office
Full Time
Incident ManagementTroubleshoot L1 issues: password resets, OS issues, software installs, email, network, printers, hardware, mobiles/iPadsEscalate to L2/L3 as per matrix
Request FulfilmentAccess provisioning/de-provisioningSoftware distributionAsset assignment & HAM updates
Knowledge ManagementMaintain KB articles and step-by-step solutions Reporting & InsightsWeekly/monthly reports: ticket volume, SLAs, CSATRCA for major incidentsIdentify automation & shift-left opportunities
User Training & CommunicationSupport user onboardingShare critical IT service communications
Collaboration & Process ImprovementWork with internal IT & vendorsSupport DR/BCP activities
Vyntrapro Innovations
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