Service Desk Engineer

#Dear Associates,

#Hope you are doing well & Safe!

Rrootshell Technologiiss Pvt Ltd

#Service Desk Engineer

#This is for FULL -TIME role and Remote Work Opportunity.

Job Summary:

Role: Service Desk Engineer

Experience: 7+ Years Exp

About the Role:

We are looking for an experienced Service Desk Engineer responsible for supporting end-user environments, managing IT tickets, and ensuring system reliability through remote tools. The ideal candidate will have strong technical skills across Windows environments, Active Directory, and ticketing systems like ServiceNow.

Key Responsibilities:

User Support & Ticketing:

• Respond to service requests and incidents through ServiceNow or similar ITSM tools.
• Log and track direct queries from users via chat, email, or phone.

Technical Support & Troubleshooting:

• Manage and support Windows 10/11 end-user environments.
• Install, configure, and troubleshoot hardware, software, networks, printers, and conferencing tools remotely.
• Handle common issues in Microsoft Office apps (Outlook, Word, Excel, Teams, etc.).
• Monitor and patch systems using tools like SCCM.

Infrastructure & Tools:

• Work with Microsoft technologies including Active Directory, DNS, DHCP, and Group Policy.
• Troubleshoot Citrix and VDI-related issues.
• Monitor expiring certificates and coordinate with server teams.
• Manage end-user data backup and recovery (automated/manual).

________________________________________

IMMEDIATE JOINERS OR max 15 Days’ notice

If you are interested, kindly share your LATEST resume with jobs@rrootshell.com and naveen.m@rrootshell.com

LinkedIn ID:

linkedin.com/in/sai-naveen-muntha-b4a608188 /

linkedin.com/in/ravi-kumar-rapalli-636878122

Regards

Sai Naveen Muntha

Technical Recruiter