Service Desk Engineer

As an experienced Support Engineer with 1.5+ years in Mumbai, Kolkata, Delhi, Gujarat, your role involves: - Responding to and answering calls, emails, and web tickets of end users professionally. - Logging tickets (Incident / Service Request / Information Query) for each user interaction handled. - Providing first-level support on Desktops, Peripherals, and Office automation products. - Routing/assigning tickets to the appropriate support group as needed. - Checking for duplication of tickets and updating engineer visit notes and activity completion notes with the current status. - Identifying and escalating high-severity, priority issues promptly. - Following up with end users if required for closure of pending tickets. - Tracking and scheduling activities like UPS Dry Run, Stock Take, etc. - Willingness to work on weekends and holidays. Qualifications required: - Any graduate with 1.5 years of experience. - Ability to work in a rotational shift. - Must be willing to commute/relocate to Thane, Maharashtra. - Bachelor's degree preferred. - Total experience of 1 year is required. Kindly answer the following questions in your application: - What is your current location - What is your current CTC - What is your expected CTC - What is your notice period Please note that this is a full-time, permanent position.,