4 Scheduled Activities Jobs

You should have a minimum of 1.5 years of experience. As part of the team, your primary responsibilities will include responding to and answering calls, emails, and web tickets from end users in a professional and courteous manner. You will be required to log tickets for every user interaction, whether it is an incident, service request, or information query. Additionally, you will provide first-level support on desktops, peripherals, and office automation products. In this role, you will be responsible for routing or assigning tickets to the appropriate support group if necessary. Remote engineers must ensure there are no duplications of tickets and provide detailed visit notes and activity completion notes with the current status of the call logged. It is essential to update notifications regularly and escalate high-severity, priority issues as needed. You will also be expected to update pending tickets with timely and accurate information, follow up with end users if necessary to close pending tickets, and track scheduled activities such as UPS dry runs or stock takes. Flexibility is required as you should be willing to work on weekends and holidays. This is a full-time, permanent position with rotational shifts. Candidates must be willing to commute or relocate to Thane, Maharashtra. The education requirement for this role is a Bachelor's degree, and a minimum of 1 year of total experience is mandatory. If you're interested in this opportunity, please provide your current location, current CTC, expected CTC, and notice period.,

As an individual responsible for providing IT support services, your primary duties will include Incident & SR Management using the CRM tool Service Now. You will be expected to ensure a seamless End User Experience by interacting with users professionally to swiftly resolve their issues and fulfill their requirements. Additionally, you will be in charge of End Point Readiness tasks such as Imaging, Media Sanitization, Reimaging, Quality Control, and Labelling. Your role will also involve providing IMAC Support for various devices including Laptops, CBs, MacBooks, Desktops, and related peripherals, as well as Print and Scan devices. Furthermore, you will handle End Point Support both remotely and on-site, offering First Level Hardware, Operating System, and Application Support for different devices and operating systems. In the event of End Point Redeployment, your responsibilities will include Part and Unit Replacement, Media Sanitization, Quality Control, and reimaging when necessary. You will also be required to liaise with vendors and partners for Warranty Coordination and Escalation, as well as conduct Scheduled Activities like Training Rooms checks, VC Rooms Checks, and Data Center Hygiene Activities. To qualify for this position, you should hold a Graduate degree or a 3 Years Diploma in Electronics & Communication or Computer Engineering, along with 1-2 years of relevant experience. An understanding of ITIL Best Practices, strong domain knowledge, and a technical orientation are essential. Moreover, you should possess excellent Customer Service and Problem-Solving abilities, effective communication skills in English and the local language, and the capacity to deliver results within tight timelines.,

As an individual responsible for Incident & SR Management through CRM tool, your primary focus will be on efficiently resolving issues and requests using Service Now. You will also play a key role in managing End User Experience by interacting with users professionally, addressing their needs promptly, and ensuring their satisfaction. In addition, you will be involved in End Point Readiness activities such as Imaging, Media Sanitization, Reimaging, Quality Control, and Labelling. Your support will extend to IMAC tasks covering a range of devices and peripherals including Laptops, CBs, MacBooks, Desktops, Printers, and Scanners. Your role will also encompass providing End Point Support both remotely and at users" desks, offering initial Hardware, Operating System, and Application assistance. This will involve troubleshooting issues on various devices and operating systems including Windows and Mac OS, as well as standard applications. Furthermore, you will be responsible for End Point Redeployment tasks which may involve Part or Unit Replacement, Media Sanitization, Quality Control, and reimaging whenever necessary. Liaising with Vendor Partners for Warranty Coordination and Escalation with OEMs or partners will also fall within your purview. Your routine responsibilities will include conducting Scheduled Activities such as checks in Training Rooms, Video Conference Rooms, Data Centers, and other related areas. It is essential for you to be aware of Metrics and SLA's to ensure service quality and compliance. To qualify for this role, you are required to have a Graduate degree or a 3 Years Diploma in Electronics & Communication or Computer Engineering, along with 1-2 years of relevant experience. A good understanding of ITIL Best Practices, domain knowledge, and technical proficiency will be advantageous. In terms of soft skills, you should possess a strong Customer Service and Problem-Solving attitude. Effective communication skills in English and the local language are essential, and the ability to work under pressure and meet deadlines is crucial to excel in this position.,

As an integral member of the IT support team, your primary role will be to ensure seamless Incident & Service Request Management using the CRM tool, specifically ServiceNow. You will be responsible for providing exceptional End User Experience by promptly addressing their issues and requirements in a professional manner. Additionally, you will extend Executive Support by resolving their IT-related concerns swiftly and leaving a positive lasting impression about our IT services. Your duties will also include providing Onboarding Support to new users, ensuring a WOW experience by facilitating Day 1 asset issuance and readiness. Moreover, you will be involved in End Point Readiness activities such as Imaging, Media Sanitization, Reimaging, QC, and Labelling to maintain the efficiency and security of endpoint devices. IMAC (Install, Move, Add, Change) Support will be another key responsibility where you will handle a variety of devices and peripherals including Laptops, CBs, MacBooks, Desktops, Printers, and Scanners. You will also provide End Point Support both remotely and at deskside, offering first-level hardware, operating system, and application support across different platforms such as Windows, Mac OS, and standard applications. Furthermore, you will play a crucial role in End Point Redeployment activities which may involve Part Replacement, Unit Replacement, Media Sanitization, QC, and reimaging as necessary. Your Vendor Partner Liaison duties will entail coordinating warranties and escalating issues with OEMs or partners. You will extend your support to Data Center and Telecom activities, providing hands-on assistance in incidents, service requests, changes, and new infrastructure projects. Your involvement in new transitions and infrastructure projects will be essential wherever Hands & Feet support is required. Your responsibilities will also encompass Scheduled Activities related to Training Rooms checks, VC Rooms Checks, DC Hygiene Activities, and others. Additionally, you will be responsible for IT Asset Management Support, ensuring the proper management of IT asset lifecycle through the HAM Pro tool. To excel in this role, you should have a Graduate degree or a 3 Years Diploma in Electronics & Communication or Computer Engineering, along with 3-4 years of relevant experience. Possessing ITIL Ver 3/4 training will be beneficial, and certifications in this area will be an added advantage. Strong domain knowledge, technical orientation, and soft skills such as customer service, problem-solving, and excellent communication in English and the local language are essential. You should also be capable of delivering results within tight timelines and have a good understanding of metrics and SLAs criticality.,