Service Desk Engineer Renovision Automation Services Pvt. Ltd

1.0 - 5.0 years

0 Lacs

thane, maharashtra

On-site

As an experienced Support Engineer with 1.5+ years in Mumbai, Kolkata, Delhi, Gujarat, your role involves: - Responding to and answering calls, emails, and web tickets of end users professionally. - Logging tickets (Incident / Service Request / Information Query) for each user interaction handled. - Providing first-level support on Desktops, Peripherals, and Office automation products. - Routing/assigning tickets to the appropriate support group as needed. - Checking for duplication of tickets and updating engineer visit notes and activity completion notes with the current status. - Identifying and escalating high-severity, priority issues promptly. - Following up with end users if required ...

Posted 3 days ago

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Service Desk Engineer Renovision Automation Services Pvt. Ltd

1.0 - 5.0 years

0 Lacs

thane, maharashtra

On-site

You should have a minimum of 1.5 years of experience. As part of the team, your primary responsibilities will include responding to and answering calls, emails, and web tickets from end users in a professional and courteous manner. You will be required to log tickets for every user interaction, whether it is an incident, service request, or information query. Additionally, you will provide first-level support on desktops, peripherals, and office automation products. In this role, you will be responsible for routing or assigning tickets to the appropriate support group if necessary. Remote engineers must ensure there are no duplications of tickets and provide detailed visit notes and activity...

Posted 2 months ago

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IT Support Engineer (L1) TECEZE

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As an individual responsible for providing IT support services, your primary duties will include Incident & SR Management using the CRM tool Service Now. You will be expected to ensure a seamless End User Experience by interacting with users professionally to swiftly resolve their issues and fulfill their requirements. Additionally, you will be in charge of End Point Readiness tasks such as Imaging, Media Sanitization, Reimaging, Quality Control, and Labelling. Your role will also involve providing IMAC Support for various devices including Laptops, CBs, MacBooks, Desktops, and related peripherals, as well as Print and Scan devices. Furthermore, you will handle End Point Support both remotel...

Posted 2 months ago

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IT Support Engineer(L1) TECEZE

1.0 - 5.0 years

0 Lacs

hyderabad, telangana

On-site

As an individual responsible for Incident & SR Management through CRM tool, your primary focus will be on efficiently resolving issues and requests using Service Now. You will also play a key role in managing End User Experience by interacting with users professionally, addressing their needs promptly, and ensuring their satisfaction. In addition, you will be involved in End Point Readiness activities such as Imaging, Media Sanitization, Reimaging, Quality Control, and Labelling. Your support will extend to IMAC tasks covering a range of devices and peripherals including Laptops, CBs, MacBooks, Desktops, Printers, and Scanners. Your role will also encompass providing End Point Support both r...

Posted 3 months ago

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Smart Hand Resource (L2) TECEZE

3.0 - 7.0 years

0 Lacs

delhi

On-site

As an integral member of the IT support team, your primary role will be to ensure seamless Incident & Service Request Management using the CRM tool, specifically ServiceNow. You will be responsible for providing exceptional End User Experience by promptly addressing their issues and requirements in a professional manner. Additionally, you will extend Executive Support by resolving their IT-related concerns swiftly and leaving a positive lasting impression about our IT services. Your duties will also include providing Onboarding Support to new users, ensuring a WOW experience by facilitating Day 1 asset issuance and readiness. Moreover, you will be involved in End Point Readiness activities s...

Posted 3 months ago

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