Service Desk Engineer

Guidehouse

2 - 6 years

4 - 5 Lacs

chennai thiruvananthapuram

Posted:21 hours ago| Platform:

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Skills Required

san helpdesk operating systems staffing information security iso 27001 it support ms office cost benefit analysis monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work as a Service Desk/ helpdesk/desktop support Engineer.
Will provide technical assistance to Global users
Recognize, diagnose, research, isolate, and resolve problems through engaging discussions with users.
Troubleshoot and resolve technical issues related to operating systems, MS Office applications, email, special applications, Internet connections, and hardware/peripheral equipment
Route more complex problems to our internal next-level IT support staff by following correct process and procedures.
Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis
Work in night shifts, to support users in USA and various other locations.

What You Will Need :

Candidate should have strong communication skills in English both verbal and written who provides support to Global users by providing technical assistance.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.
Troubleshoot research, diagnose, document, and resolve technical issues surrounding Operating systems, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment
Route problems to internal next level IT support staff.
Should have working knowledge in any ticketing tools.
Should have quick learning and monitoring skills
Knowledge in ITIL framework
Knowledge in Information Security concepts aligning to ISO 27001 standards
Documentation skills Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.

What Would Be Nice To Have :

Should be Engineering & Science graduate
Willing to work only in Night shift to be a part of Global Support Team

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