Service Desk Engineer

Job title:

Graduate Trainee (Service Desk)

Location:

Bangalore, Chennai, Coimbatore, Kolkata & Hyderabad.

Candidate must be flexible to relocate to any work location as per the business requirement and demand.

Qualification and eligibility:

3-year degree

50% throughout academics

2024 and 2025 graduates only

Graduate Trainee will be responsible for maintaining and administering computing environments including systems software, applications software, hardware, and configurations. Trainee will monitor the production servers, scheduled jobs, incident management. They will be responsible for receiving incidents and requests from end-users, analysing these and responding to the end user with a solution. They need to provide support for Windows, Network, Database, Storage, Messaging and collaboration, and Cloud support.

Key responsibilities:

• Perform activities based on defined guidelines in SOPs / Runbooks with business impact understanding.
• Adhere to customer security and compliance requirements.
• Adhere to customer communication etiquettes.
• Ensure stated productivity requirements for the engagement.
• Contribute to continuous service improvement plans (CSI).
• Contribute to and participate proactively in knowledge sharing sessions.
• Act as a buddy for new hires.
• Organization - Adhere to Organizational policies and processes

Role expectations

• Associate should be client-focused and able to work with users from different communities and cultures across the globe.
• Associate should be willing to work in a 24/7 environment and be open to relocating to any part of India based on project requirements.

Support available (post joining as Full Time Employee)

• Night shift allowance will be paid by the project.
• Cabs will be provided for pick-up and drop-off, ensuring safety and comfort.
• Timely rewards and recognition will be given to top performers