Service Desk Engineer Renovision Automation Services Pvt. Ltd

1.0 - 5.0 years

0 Lacs

thane, maharashtra

On-site

As an experienced Support Engineer with 1.5+ years in Mumbai, Kolkata, Delhi, Gujarat, your role involves: - Responding to and answering calls, emails, and web tickets of end users professionally. - Logging tickets (Incident / Service Request / Information Query) for each user interaction handled. - Providing first-level support on Desktops, Peripherals, and Office automation products. - Routing/assigning tickets to the appropriate support group as needed. - Checking for duplication of tickets and updating engineer visit notes and activity completion notes with the current status. - Identifying and escalating high-severity, priority issues promptly. - Following up with end users if required ...

Posted 4 weeks ago

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Customer Care Executive (CCE) - Female WEBPRO Solutions

0.0 - 4.0 years

0 Lacs

andhra pradesh

On-site

As a Customer Care Executive, your role will involve handling customer inquiries, resolving complaints, providing product information, processing orders and returns, building customer relationships, escalating issues when necessary, maintaining customer records, following up with customers, and ensuring service standards are met. You will be responsible for responding to customer questions, requests, and concerns through various communication channels such as phone, email, and chat. Addressing and resolving customer complaints effectively and efficiently to achieve a positive outcome and customer satisfaction will be a key part of your job. Additionally, you will offer detailed information a...

Posted 1 month ago

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Service Desk Engineer Renovision Automation Services Pvt. Ltd

1.0 - 5.0 years

0 Lacs

thane, maharashtra

On-site

You should have a minimum of 1.5 years of experience. As part of the team, your primary responsibilities will include responding to and answering calls, emails, and web tickets from end users in a professional and courteous manner. You will be required to log tickets for every user interaction, whether it is an incident, service request, or information query. Additionally, you will provide first-level support on desktops, peripherals, and office automation products. In this role, you will be responsible for routing or assigning tickets to the appropriate support group if necessary. Remote engineers must ensure there are no duplications of tickets and provide detailed visit notes and activity...

Posted 3 months ago

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Service Advisor PRESSANA KIA

1.0 - 5.0 years

0 Lacs

tiruppur, tamil nadu

On-site

As a Service Technician, your responsibilities will include installing and testing products to ensure they work correctly, responding to service requests and repairing products, using diagnostic tools to determine repair plans, teaching customers how to use their products, and escalating issues to managers promptly. You will be expected to work full-time on a permanent basis. In addition to your regular salary, you will also be eligible for benefits such as Provident Fund. The work schedule will involve day shifts on a fixed schedule. Furthermore, performance bonuses and yearly bonuses are also part of the compensation package. Your work location will be in person, allowing you to interact d...

Posted 3 months ago

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