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Renovision Automation Services Pvt. Ltd logo
Service Desk Engineer Renovision Automation Services Pvt. Ltd

1.0 - 5.0 years

0 Lacs

thane, maharashtra

On-site

You should have a minimum of 1.5 years of experience. As part of the team, your primary responsibilities will include responding to and answering calls, emails, and web tickets from end users in a professional and courteous manner. You will be required to log tickets for every user interaction, whether it is an incident, service request, or information query. Additionally, you will provide first-level support on desktops, peripherals, and office automation products. In this role, you will be responsible for routing or assigning tickets to the appropriate support group if necessary. Remote engineers must ensure there are no duplications of tickets and provide detailed visit notes and activity...

Posted 1 month ago

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