Service Desk Engineer Renovision Automation Services Pvt. Ltd

1.0 - 5.0 years

0 Lacs

thane, maharashtra

On-site

As an experienced Support Engineer with 1.5+ years in Mumbai, Kolkata, Delhi, Gujarat, your role involves: - Responding to and answering calls, emails, and web tickets of end users professionally. - Logging tickets (Incident / Service Request / Information Query) for each user interaction handled. - Providing first-level support on Desktops, Peripherals, and Office automation products. - Routing/assigning tickets to the appropriate support group as needed. - Checking for duplication of tickets and updating engineer visit notes and activity completion notes with the current status. - Identifying and escalating high-severity, priority issues promptly. - Following up with end users if required ...

Posted 4 weeks ago

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Trainee Helpdesk Sysnet Global Technologies Pvt.Ltd

0.0 - 4.0 years

0 Lacs

navi mumbai, maharashtra

On-site

As a Helpdesk Executive, your role will involve logging tickets, providing resolutions at the first level, and escalating issues to the respective department if unresolved. You will also be responsible for maintaining MIS. This position requires 24/7 support and is open to male candidates only. Key Responsibilities: - Logging tickets - Providing first level resolutions - Escalating unresolved issues to the respective department - Maintaining MIS Qualifications: - Bachelor's degree in Engineering (B.Tech) or Computer Applications (BCA) Please note that only male candidates are eligible to apply for this position.,

Posted 1 month ago

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Service Desk Engineer Renovision Automation Services Pvt. Ltd

1.0 - 5.0 years

0 Lacs

thane, maharashtra

On-site

You should have a minimum of 1.5 years of experience. As part of the team, your primary responsibilities will include responding to and answering calls, emails, and web tickets from end users in a professional and courteous manner. You will be required to log tickets for every user interaction, whether it is an incident, service request, or information query. Additionally, you will provide first-level support on desktops, peripherals, and office automation products. In this role, you will be responsible for routing or assigning tickets to the appropriate support group if necessary. Remote engineers must ensure there are no duplications of tickets and provide detailed visit notes and activity...

Posted 3 months ago

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