Service Desk Engineer (Mac Support)

Newbie Soft Solutions

4 - 9 years

4 - 9 Lacs

chennai

Posted:4 days ago| Platform:

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Skills Required

service desk ipad mac support intune mac mdm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Service Desk Engineer Mac Support

Location:

Position Summary

Service Desk Engineer (Mac Support)

Key Responsibilities:

Provide Level 1 & Level 2 support for
macOS, iPadOS, and Apple hardware
(MacBooks, iMacs, iPads, peripherals).
Diagnose and resolve complex issues related to
OS performance, system crashes, Wi-Fi, VPN, email, and application errors
.
Manage and support
MDM solutions (Jamf, Intune, or similar)
for device enrollment, policies, and compliance.
Troubleshoot Apple applications and productivity tools (iWork, Outlook, Teams, MS Office, etc.).
Perform user account management in
Azure AD / Active Directory
.
Install, configure, and update software, OS patches, and security tools.
Handle incident tickets, service requests, remote support, and on-site issue resolution.
Ensure asset management, system documentation, and compliance with IT policies.
Collaborate with internal teams to improve support processes and user experience.

Must-Have Skills:

4+ years of hands-on experience in
Mac support & Apple device troubleshooting
.
Strong knowledge of
macOS, iPadOS, and Apple hardware architecture
.
Experience with
Mobile Device Management
(Jamf Pro, Intune, Kandji, or similar).
Familiarity with
network basics
(DNS, DHCP, VPN, Wi-Fi).
Knowledge of
Office 365, email configuration, and enterprise applications
.
Strong problem-solving and customer service skills.
Ability to work independently and support end-users efficiently.

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