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Ericsson
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Service Desk Engineer

Service Desk Engineer

Ericsson

0 - 2 years

2 - 4 Lacs

bengaluru

Posted:Just now| Platform:

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Skills Required

computer science telecom field operations assurance telecommunication network services risk management service quality monitoring remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this opportunity:

At Ericsson, we are currently seeking a proactive and dedicated Service Desk Engineer to join our dynamic team. In this pivotal role, you are assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

What you will do:

Service Alarm Monitoring

Alarm Management for the assigned Network Services

Ticket Management

Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations

Work Order Handling

Regular follow up on the events with relevant departments working on it as per the MSTOP process

Ticket creation for Proactive Generator deployment

Call handling for SWC Queries.

SAR (Site access request) creation for OLO, power activities

Validation and approval of SAR s applied by SWC s

Handling functional Mailboxes

Key authorization for SAR activities based on SWC request

Attending the calls within SLA s for supporting SWC s

Locking/Unlocking Nodes for planned activities

Work towards KPI & Balanced Scorecard parameters

Work towards the IPM parameters assigned by the Shift Manager

To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization

Adherence to the organizational guidelines & departmental processes & procedures

The skills you bring:

Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent

Industry experience: Telecom

Years of experience: 0-2 years

Certifications: Any Certification related to Telecom shall be an added advantage

Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks

Primary country and city: India (IN) || Bangalore

Req ID: 771986

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Service Desk Engineer