Service Desk Engineer

Biotech India

0 - 5 years

2 - 6 Lacs

Mumbai

Posted:4 hours ago| Platform:

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Skills Required

After Sales Support Service Coordination Solving Queries Customer Complaints Customer Service Calls Handling Report Preparation Data Maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Logging of customer complaints and maintaining its progress record until it is resolved.
Maintaining & Filing of Job Cards and Installation reports.
In-warding of machines coming for repairs to the Department.
Coordinating dispatch of machines and spares with the logistics department and notifying the customer.
Maintaining AMC schedules of machines and onboarding customers for AMC.
Follow-up with customers for their feedback or quotation approvals.
Drafting of Sales/service/purchase orders, invoices & repair estimates based on inputs from the service team.
Coordinating Installations and field visits with sales, logistics and service team.
Maintaining of inventory and records of loaned machines/spares of the service department.
Logging minutes of team meetings and follow-up with team members for updates on task assigned.
Coordinating with, out-station field engineers/technicians for work updates and maintaining their attendance records.
Maintaining records of upgrades/changes in the product line based on inputs from Production/R&D team.

Preferred candidate profile

Candidates with previous experience of service desk operations are preferred.

More Jobs at Biotech India

Service Desk Engineer

Mumbai

Experience: Not specified

INR 2 - 6 Lacs

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