Service Desk Engineer

Role & responsibilities

• Logging of customer complaints and maintaining its progress record until it is resolved.
• Maintaining & Filing of Job Cards and Installation reports.
• In-warding of machines coming for repairs to the Department.
• Coordinating dispatch of machines and spares with the logistics department and notifying the customer.
• Maintaining AMC schedules of machines and onboarding customers for AMC.
• Follow-up with customers for their feedback or quotation approvals.
• Drafting of Sales/service/purchase orders, invoices & repair estimates based on inputs from the service team.
• Coordinating Installations and field visits with sales, logistics and service team.
• Maintaining of inventory and records of loaned machines/spares of the service department.
• Logging minutes of team meetings and follow-up with team members for updates on task assigned.
• Coordinating with, out-station field engineers/technicians for work updates and maintaining their attendance records.
• Maintaining records of upgrades/changes in the product line based on inputs from Production/R&D team.

Preferred candidate profile

Candidates with previous experience of service desk operations are preferred.