Service Desk Engineer 2

Pes Hr Services

2 - 4 years

4 - 8 Lacs

Delhi Delhi India

Posted:23 hours ago| Platform: Foundit logo

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Skills Required

ITIL Certification Active Directory

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a skilled Service Desk Engineer 2 to join our team in India. The ideal candidate will have 2-4 years of experience in providing technical support and troubleshooting IT issues. You will be responsible for assisting users with their IT-related problems, ensuring a high level of customer satisfaction.

Responsibilities

Provide first-line support for IT issues via phone, email, or chat.
Troubleshoot and resolve hardware and software issues promptly.
Document all interactions and resolutions in the service desk system.
Escalate unresolved issues to higher-level support as necessary.
Maintain and update knowledge base articles for common issues and resolutions.
Assist in onboarding new employees with IT setups and configurations.
Monitor and manage service desk tickets to ensure timely resolution and customer satisfaction.

Skills and Qualifications

2-4 years of experience in a service desk or technical support role.
Proficiency in Windows and Linux operating systems.
Familiarity with ITIL framework and service desk best practices.
Experience with ticketing systems such as ServiceNow or JIRA.
Strong understanding of networking concepts and troubleshooting techniques.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Relevant certifications such as CompTIA A+, ITIL Foundation, or similar are a plus.

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