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Service Desk Coordinator

10 - 11 years

12 - 13 Lacs

Mumbai Suburbs Mumbai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

MIS reporting Service Desk Coordinator Matrix Scheduling Management SLAS Technical support Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description Responsible for logging tickets, monitoring, assigning tickets to respective support engineers. Providing first level of remote technical support to clients. Making sure that the tickets are responded within the required time frame to meet the SLAs. Escalating the calls to support manager if tickets are not responded or resolved within the time. Vendor management. IT assets management. Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers. Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.

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Information Technology

Innovate City

250 Employees

90 Jobs

    Key People

  • Michael Johnson

    CEO

  • Sarah Smith

    CTO

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