Responsibilities: Answer and log all incoming calls, emails, and messages related to service/support requests. Create, manage, and update tickets in the ticketing system Having the sound knowledge of CRM & Ticketing Tools Monitor open tickets. Annual bonus
Having the sound knowledge of CRM, Assign tickets to the appropriate teams or technicians based on issue type and priority Maintain clear communication with end-users regarding ticket status and updates. Skills : - CRM, ticketing system , Answer and log all incoming calls, emails, and messages