Job
Description
Job Title- IP Service Help Desk Experience- 2-3 Years Location- 513, Tower A, Logix Technova, Plot A-4 Sector-132, NOIDA-201 301 KEY RESPONSIBILITIES / ESSENTIAL ROLE REQUIREMENTS: Knowledge of UPS and Inverter Basic knowledge of IGBT, SCR, Rectifier, Inverter, SLD, and UPS Block diagram. Experience in managing the clients Service calls, Service Ticket booking, Service Call allocation to a capable engineer who can close tickets, Ticket closing updates to the client, AMC, and New Requirements etc. Ability to understand customer pain areas like Pre-Installation (PI), Installation, Preventive Maintenance (PM), Break Down (BD), New requirements (UPS, Battery, PQA, Electrical Cabling, Thermal Imaging, Grounding Bonding etc, and give/make solutions accordingly under the SLA. Ability to review Pre-Installation (PI), Installation, Field Service Report (FSR), Preventive Maintenance (PM), report and highlight, if any abnormal parameters, or writing. Maintain Response & Resolution of Pre-Installation (PI), Installation, Preventive Maintenance (PM), Break Down (BD) Ability to handle Escalated service call management. Decent verbal and written communication skills. Basic knowledge of office applications like Windows, Excel, MS Word, MS Outlook Job Location 513, Tower A, Logix Technova, Plot A-4 Sector-132, NOIDA-201 301 DESIRED PROFILE: Educational Qualifications : Graduation Degree, ITI, Electrical & Electronics Diplomas or B. Tech Experience: 2-3 Years CTC Offering : 20-30K Notice Period: As soon as possible (Target month of Joining 10 February 2025)Role & responsibilities Preferred candidate profile Perks and benefits
