Support / NOC / Service Desk Rotation: Yes work is in rotational shift Reports to: Service Desk Manager Job Summary The Service Desk Coordinator is responsible for monitoring the support ticket queue, ensuring tickets are promptly assigned to the appropriate teams or personnel, and tracking resolution progress to ensure SLAs are met This role acts as a central point of coordination for day-to-day ticket flow and escalations, ensuring smooth operations and high customer satisfaction, Key Responsibilities Monitor incoming support tickets, chats and calls in real-time across all support channels, Assign tickets to appropriate teams or personnel based on priority, category, and expertise, Track ticket progress and follow up with teams to ensure timely resolution within SLA, Escalate issues proactively when delays or bottlenecks are identified, Communicate with customers regarding ticket updates, when needed, Maintain ticket hygiene (correct categorization, tags, status, and timely closure), Prepare and share daily/weekly reports on ticket volumes, SLA compliance, and pending issues, Coordinate handoffs during shift changes, Assist in updating documentation and processes for better ticket flow, Requirements Proven experience in a support/helpdesk/NOC environment, Strong understanding of ticketing systems (e-g Hostbill, WHMCS, Zendesk etc ), Excellent coordination and communication skills, Good understanding of IT / Cloud infrastructure and support categories, Highly organized with an eye for detail and follow-through, Willing to work in shifts, including nights/weekends (if applicable), Preferred Qualifications Bachelor's or Master's in IT/Computer Science Experience in hosting, cloud, or managed services industry, Knowledge of SLAs and escalation matrices,

Job Description Qualification : Bsc IT/CS, Msc IT/CS, B.E (IT, Computer science Etc), BCA/MCA. Key Responsibilities: - Manage and maintain Zabbix monitoring infrastructure, including triggers, items, templates, hosts, and escalation workflows. - Proactively monitor Linux and Windows servers, virtual machines, and hosting environments using Zabbix. - Develop, maintain, and troubleshoot Bash scripts for automation, alert parsing, and performance reporting. - Handle Acronis Cyber Protect (Cloud or On-premise) backup solutions: job creation, restoration, and issue resolution. - Perform backup status reviews, job monitoring, restore verification, and incident tracking. - Collaborate with L1 and other technical teams to address and resolve monitoring and backup-related escalations. - Document standard operating procedures (SOPs), known error databases (KEDBs), and backup policies. - Support alert tuning, false-positive reduction, and actionable monitoring improvement initiatives. Required Skills: - Zabbix Monitoring: 2+ years of hands-on experience managing enterprise Zabbix environments. - Bash Scripting: 1+ year of experience in writing/modifying scripts for system monitoring and automation. - Linux and Windows Server Management: 2+ years in operational server monitoring, preferably in hosting environments. - Experience with Acronis backup products for data protection, replication, and disaster recovery. - Knowledge of system health metrics (CPU, RAM, disk, services), log analysis, and troubleshooting tools. - Familiarity with firewall rules, agent connectivity, and whitelisting processes for cloud-based monitoring/backup tools. Soft Skills: - Strong troubleshooting and analytical abilities. - Clear and concise communication skills, especially for escalation reporting. - Ability to work under minimal supervision and handle pressure situations effectively. - Willingness to work in rotational shifts and support after-hours incidents (on-call as needed).

Leapswitch Networks is seeking a qualified business development specialist to extend our global reach through expert discovery and exploration of new and untapped business opportunities and relationships. Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build billion- dollar brands that make everyday activities easier for people around the world. Highly skilled at sales and business operations, this person will join and inspire a team of like-minded go-getters to achieve our company vision. Responsibilities: The Role will include selling Cloud Solution to all business segments. Business Development Manage online sales enquiries, qualify and convert them to leads and opportunities. Meeting Monthly/Quarterly/Yearly Sales Targets Provide complete Pre and Post sales support, account and project management and training to the customers. Conduct client meetings online and offline, manage opportunity pipeline, engage with prospects and win business for the organization. Skills Required: Experience required- 2-4 yrs From IT or cloud based Companies. Ability to handle sales requests from clients on phone/ email/ On Site. Work quickly and efficiently under pressure. Attention to detail. Should be able to interact with clients and get their updates done. Should be a motivated self starter and like working on fast paced projects. Superb written and verbal communication skills in English. Strong troubleshooting skills. Dedicated self-learner. Ability to work independently and on client site sometimes. A technology geek at heart. Hardware & networking knowledge, basic knowledge of web technologies, cloud solution will be an advantage. Prior web solution sales experience is preferred. Candidates must be ready to visit for client meetings PAN India are ready to relocate to Pune or Mumbai for work from office. Location for this role is Mumbai/Pune

Job Description We are seeking a skilled and experienced Data Center Hardware Engineer to join our dynamic team The ideal candidate will have a strong background in data center hardware design, implementation, and maintenance As a Data Center Hardware Engineer, you will be responsible for ensuring the reliability, performance, and efficiency of our data center infrastructure Responsibilities Hardware Design and Implementation Design, implement, and maintain data center hardware solutions to meet performance and scalability requirements Collaborate with cross-functional teams to develop hardware specifications and ensure compatibility with existing systems Install, configure, and troubleshoot servers, networking equipment, and storage devices within the data center environment Monitor and optimize server and network performance to ensure efficient operations Hardware Maintenance Conduct regular preventive maintenance on data center hardware components Identify and resolve hardware-related issues promptly to minimize downtime Work closely with capacity planning teams to assess hardware needs and plan for future expansion Provide recommendations for hardware upgrades and replacements based on performance metrics Documentation Maintain accurate and up-to-date documentation of hardware configurations, installations, and maintenance procedures Create and update technical documentation for hardware systems and procedures collaboration and Support: Collaborate with other IT teams to ensure seamless integration of hardware with software and network systems Provide technical support and assistance to other teams as needed Implement and enforce security best practices for data center hardware Ensure compliance with industry standards and regulations related to data center operations Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field Proven experience as a Data Center Hardware Engineer or similar role In-depth knowledge of data center hardware architecture, including servers, storage, and networking equipment Familiarity with virtualization technologies and cloud computing Strong troubleshooting and problem-solving skills Excellent communication and collaboration skills Relevant certifications (e g , CompTIA Server+, Cisco CCNA) are a plus Preferred Skills Experience with hardware monitoring and management tools Knowledge of data center cooling and power distribution systems Familiarity with industry trends and emerging technologies in data center hardware Experience in RAID Confirguration and OS installation Working Shifts Working shift for this role is Morning shift, Afternoon shift, Night shift Location for this role is Mumba(Panvel)

Job Description ` Job title: Content Strategist Experience: 4+ Years Location : Pune Role Overview: Were seeking a skilled Content Strategist with expertise in cloud computing and technical content creation. You will strategize, plan, and execute compelling content tailored for multiple platforms including social media, LinkedIn, Reddit, our website, guest blogs, newsletters, and press releases. Key Responsibilities: Develop and implement content strategies for CloudPe across various digital channels. Create and manage engaging technical content related to cloud hosting, infrastructure solutions,and industry trends. Craft tailored content optimized for different platforms: Social Media (Instagram, Twitter,Facebook), LinkedIn professional posts, Reddit community engagement, and website blogs/articles. Produce press releases and manage distribution strategies to amplify brand awareness. Coordinate guest blog posts to enhance external visibility and authority. Collaborate with internal teams (marketing, technical) to ensure consistent messaging and brand voice. Analyze content performance metrics to refine and optimize future content initiatives. Required Skills: Proven experience (4+ years) in technical writing, specifically within cloud hosting, IT infrastructure, or SaaS industry. Demonstrable expertise in content planning for diverse digital channels. Strong proficiency in keyword research tools and SEO practices. Exceptional writing, editing, and communication skills. Ability to distill complex technical concepts into clear, compelling narratives for different audiences. Strategic thinker capable of planning and executing cohesive content campaigns.

3+ years in B2B or similar graphic design Job Description: As an experienced Graphics Designer at Leapswitch Networks, you will be responsible for designing creative assets and editing videos that align with our marketing strategy. Your work will span a variety of visual design needs, including social media posts, booth designs, poster designs, ad copies for Google Ads and LinkedIn Ads, digital promotional materials for our products, and video editing for promotional videos. You will also assist with creating visually appealing presentations (PPTs) and PDFs. This is an on-desk position, requiring the designer to work in-office, collaborating closely with the marketing team. Key Responsibilities: Design eye-catching and effective graphics for social media posts across multiple platforms (LinkedIn, Facebook, Twitter, Instagram, etc.). Create visually engaging booth designs for trade shows and events, including posters and banners. Develop creative ad copies and designs for Google Ads and LinkedIn Ads campaigns. Edit promotional videos, product demos, and other video content for various marketing channels. Collaborate with the marketing team to design impactful PPTs and PDFs that represent the company s products and services. Ensure consistent branding and visual identity across all marketing channels. Create compelling visuals for internal and external communications, ensuring that each design supports business objectives. Assist in digital marketing efforts through engaging graphic design and video content that resonates with B2B clients. Required Skills: 3+ years of experience in graphic design, with a strong portfolio showcasing your skills. Proficiency in design tools such as Adobe Creative Suite (Illustrator, Photoshop, InDesign,etc.), Canva, and other design tools. Experience in B2B graphic design or similar industries. Solid understanding of digital marketing design (Google Ads, LinkedIn Ads, social media graphics). Experience with video editing software (Adobe Premiere Pro, After Effects, Final Cut Pro, etc.) not limited with it. Ability to work under tight deadlines while maintaining high-quality standards. Strong attention to detail and excellent communication skills. Ability to collaborate with cross-functional teams to create designs that align with brand strategy. Familiarity with AI-based tools and websites that can assist in creating content. Preferred Skills: Experience in creating booth designs and trade show materials. Proficiency in animation and motion graphics is a plus. Educational Requirements: Bachelor s degree + courses Graphic Design, Visual Arts, or related field (or equivalent practical