Technology Preference: Accops/Swift/F5 VPN and Netskope ZTNA solutions We are seeking a skilled and experienced VPN - L1 Engineer to join our team in Mumbai. The ideal candidate will have 1 to 3 years of experience in network security, with a strong focus on managing VPN solutions. The role involves commissioning, implementing, and maintaining VPN solutions, integrating them with various management and authentication tools, and ensuring high levels of network security and performance. Key Responsibilities: VPN Management & Implementation: Manage and implement VPN solutions, integrating them with management and authentication tools (email, AD, IAM, SIEM). Deploy and maintain access and security policies for VPN solutions. Design and implement VPN solutions for DC/DR/Cloud and branch office environments. Network Security: Perform daily performance checks on devices, periodic audits, and compliance checks. Implement and maintain network security policies, standards, and procedures. Conduct packet capture, analysis, and troubleshooting using tools like Wireshark/Pcap. Incident Management: Support incident monitoring, analysis, and response initiatives. Coordinate with users to ensure timely resolution of trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model. Investigate, isolate, and resolve VPN incidents, providing RCA. Automation & Scripting: Automate processes using scripting and configuration (SOAR) tools. Work to automate and integrate tools with REST API/SDK for security dashboards and InfoSec tools (AD, IDAM, PAM, SIEM, SOAR). Collaboration & Coordination: Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of VPNs. Collaborate with the helpdesk, IT support, and application support teams to troubleshoot and resolve high-priority incidents. Documentation & Reporting: Create and maintain technical documentation, network diagrams, inventory control documentation, and security documentation. Ensure ticket closure within SLA and follow up on escalated tickets. Provide SLA reporting for the respective technology. Compliance & Patch Management: Ensure compliance and closure of audit points within agreed timelines. Manage patch updates and upgrades per the Bank's compliance and audit requirements. Leadership & Mentorship: Lead and mentor L1 engineers, providing guidance and support. Required Candidate Profile: Experience: Overall 1-4 years of experience in network security, with at least 3 years in managing VPN solutions. Hands-on experience with Windows, Linux, and Unix environments. Proficiency with Accops/Swift/F5 VPN and Netskope ZTNA solutions. Experience with incident, problem, service request, change, configuration, and capacity management of VPN setups.

Experience: 1 to 3 years in Network Security Role Summary: The Proxy L1 role requires a seasoned professional with extensive experience in network security, specifically focused on managing and maintaining proxy solutions. The candidate will be responsible for the deployment, configuration, monitoring, and troubleshooting of proxy infrastructure, ensuring adherence to security policies and standards. Strong technical skills, leadership abilities, and excellent communication are essential for success in this role. Key Responsibilities: 1. Proxy Management: Oversee the configuration, administration, and monitoring of proxy solutions, ensuring smooth operation and adherence to security policies. 2. Deployment and Integration: Implement proxy solutions and integrate them with various management and authentication authorization tools such as email, Active Directory (AD), Identity and Access Management (IAM), and Security Information and Event Management (SIEM) systems. 3. Automation and Scripting: Utilize scripting and configuration tools for automating processes, enhancing efficiency, and streamlining operations (e.g., SOAR tools). 4. Incident Management: Lead incident monitoring, analysis, and response efforts, conducting troubleshooting across different OSI model layers to resolve network issues promptly. 5. Policy Management: Develop and maintain access and security policies for proxy solutions, ensuring compliance with organizational standards and procedures. 6. Performance Monitoring: Conduct daily performance checks, audits, and compliance assessments, proactively addressing network events to prevent service degradation. 7. Technical Documentation: Create and maintain technical documentation, network diagrams, inventory records, and security documentation to support operational activities. 8. Collaboration and Support: Coordinate with internal IT teams, application support teams, and external vendors for troubleshooting, incident resolution, and support escalation. 9. Mentorship and Leadership: Provide guidance and mentorship to junior engineers, fostering their professional growth and development within the team. 10. Compliance and Audit: Address compliance and audit requirements, ensuring closure of audit points within agreed timelines and implementing patch updates and upgrades as necessary. 11. Communication: Demonstrate excellent verbal and written communication skills, effectively communicating with stakeholders and producing detailed reports and SLA metrics. Requirements: - 1 to 3 years of experience in network security, with at least 1 years focused on proxy solutions. - Proficiency in managing proxy infrastructure and integrating with various management tools. - Hands-on experience with Windows, Linux, and Unix environments. - Strong troubleshooting skills across network layers and protocols. - Knowledge of packet capture and analysis tools (e.g., Wireshark). - Familiarity with security standards, compliance requirements, and best practices. - Ability to work effectively in a 24/7 environment and manage multiple tasks under pressure. - Product certifications in Netskope/McAfee Proxy are preferred. - Leadership experience and the ability to lead and mentor a team of engineers. - Ownership mentality and a proactive approach to problem-solving and technology management.

Overview: We are seeking a highly skilled and motivated Network Security Engineer with expertise in FortiGate firewalls to join our team. The ideal candidate will have strong networking and security skills, with a focus on configuring, managing, and troubleshooting FortiGate firewall solutions. You will play a crucial role in maintaining a secure and optimized network infrastructure, providing support, and ensuring high levels of performance and reliability. Main Responsibilities: Possess in-depth knowledge of FortiGate firewalls and their functionalities. Configure, manage, and optimize FortiGate firewalls to ensure network security. Demonstrate a strong understanding of networking and security technologies, protocols, and methodologies. In-depth knowledge of TCP/IP, switching, and routing protocols. Utilize network diagnostic, troubleshooting, monitoring, and analysis tools (e.g., FortiAnalyzer, network tools) to maintain network health. Troubleshoot and isolate network problems, providing solutions for complex issues. Expertise in network switching (VLANs, Trunks, Link Aggregation). Understanding of basic networking concepts, including LAN (Wired & Wireless), WAN, DMZ, Internet, VPN, and Firewalls. Suggest and implement improvements to network performance, capacity, and scalability. Prepare and maintain Low-Level Design (LLD), steady-state configuration documents, statements of work, and other relevant technical documentation. Exhibit resourcefulness and a strong problem-solving aptitude. Communicate effectively with team members and stakeholders. General Responsibilities: Regularly update and maintain configuration documents. Maintain assets and software licenses/subscriptions for network equipment. Coordinate with vendors and manage vendor support services. Ensure timely escalation and adherence to SLAs. Log and track incident/service/change requests in the helpdesk tool. Provide after-hours support for emergencies and perform occasional weekend maintenance. Qualifications: Bachelors degree or higher in a relevant field. 3-5 years of total experience in network security. CompTIA A+ and Network+ certifications. CCNA (Cisco Certified Network Associate) certification. Fortinet Network Security Expert (NSE) or similar certification.

We are seeking a highly skilled and detail-oriented Finance Manager to join our team. The ideal candidate will have a strong background in financial analysis, budgeting, and compliance, with a keen eye for detail and a commitment to accuracy. *Responsibilities: - Conduct variance analysis to identify key drivers of financial performance and provide insights to management. - Perform comprehensive financial analysis to support strategic decision-making and business planning. - Assist in the preparation and monitoring of annual budgets, forecasts, and long-range financial plans. - Conduct cash flow analysis to optimize cash management and ensure liquidity. - Ensure compliance with all relevant regulations, including GST, TDS, MCA, and ROC filings. - Lead the finalization of accounts process, including preparation of financial statements and supporting schedules. - Manage relationships with external auditors and facilitate audit processes. - Identify and address gaps in financial processes and controls to improve efficiency and effectiveness. *Requirements: - Bachelors degree in Finance, Accounting, or related field; CPA or equivalent certification preferred. - 5+ years of experience in financial analysis, budgeting, and compliance roles. - Strong proficiency in Microsoft Excel and financial modeling. - Excellent analytical skills with the ability to interpret complex financial data. - Solid understanding of accounting principles and financial reporting standards. - Experience with ERP systems (e.g., Zoho) preferred. - Strong communication and interpersonal skills, with the ability to collaborate effectively across teams. - Detail-oriented with a high degree of accuracy and a commitment to meeting deadlines.

Job Description for Client Relationship Executive Soffit Infrastructure Services Pvt. Ltd. Were seeking a Client Relationship Executive to join our Business Development team. This role focuses on enriching our understanding of target accounts and building valuable relationships through engagement and value-based interactions in the IT services sector. Key Responsibilities: Validate and enhance company intelligence through professional interactions Execute strategic email campaigns and conduct focused cold calls Schedule and coordinate value-add initiatives (IT maturity analysis, security assessments) Document and maintain detailed account information in CRM Build and nurture relationships with IT decision-makers Identify and qualify potential opportunities What Youll Do: Research and document critical business information about target accounts Manage end-to-end relationship building process through defined stages Share valuable resources like cybersecurity handbooks and assessment offerings Maintain detailed engagement records and relationship health Progress qualified accounts through the pipeline What Were Looking For: Experience in B2B relationship building Strong research and documentation abilities Excellent communication skills (written verbal) Experience with CRM systems Basic understanding of IT infrastructure Process-driven approach to relationship building

Job Overview: We are seeking an experienced and skilled Firewall L1 & L2 Engineers to join our network security team in Mumbai. The ideal candidate will have a strong background in network security, with specific experience managing and supporting firewalls and security appliances from Palo Alto Networks (PA), Checkpoint, Cisco ASA, and Fortinet. This role requires a proactive individual with a keen eye for security, a strong technical foundation, and effective communication skills to handle daily operational tasks, manage incidents, and maintain security policies within a 24/7 environment. Key Responsibilities: Firewall Administration and Support: Manage, configure, and troubleshoot firewall solutions across PA, Checkpoint, Cisco ASA, and Fortinet platforms. Perform day-to-day BAU MACDs (Moves, Adds, Changes, and Deletes) and configuration changes as required. Incident and Problem Management: Manage and resolve incidents, problems, and service requests associated with firewall operations. Proactively monitor network security events using network monitoring tools to identify and resolve issues before service degradation occurs. Conduct incident analysis and response, supporting troubleshooting efforts across OSI layers 1, 2, and 3. Policy and Exception Management: Manage firewall policies and exceptions to ensure compliance with organizational security standards. Deploy and maintain access and security policies, aligning with organizational requirements. Technical Expertise and Troubleshooting: Hands-on experience with packet capture, analysis, and troubleshooting tools. Perform daily performance checks, periodic audits, and compliance reviews on firewall devices. Troubleshoot network, transport, session, presentation, and application layers as required. Network Security Operations: Implement and uphold network security policies, standards, and procedures. Apply security patches as needed and support automation of processes through scripting or SOAR tools. Collaboration and Coordination: Work closely with users to resolve trouble tickets efficiently. Coordinate with OEMs for TAC support, RMA, replacement, and reconfiguration of PA, Checkpoint, Cisco ASA, and Fortinet devices. Backup device configurations in accordance with the agreed schedule. Candidate Requirements: Experience: 2-7 years of experience in network security, with managing PA, Checkpoint, Cisco ASA, or Fortinet firewall solutions. Technical Proficiency: Proficiency in managing and configuring PA, Checkpoint, Cisco ASA, and Fortinet firewall solutions. Strong experience with Windows, Linux, and Unix environments. Skilled in commissioning, implementation, and integration of firewall solutions with management and authentication tools (e.g., email, AD, IAM, SIEM). Experience in automating processes using scripting and SOAR tools. Knowledge Base: Solid understanding of firewall products, policy management, and exception handling. Familiarity with troubleshooting tools for packet capture, analysis, and network diagnostics. Operations Management: Experience in incident, problem, service request management, and change management. Ability to maintain service levels for 24/7 monitoring and configuration oversight of network security infrastructure. Soft Skills: Excellent verbal and written communication skills for effective interaction with users and stakeholders. Strong analytical skills, with the ability to manage multiple priorities under minimal supervision.

Job Summary: We are looking for a skilled and motivated Network Engineer (L2 & L3) with hands-on experience in Juniper switching and routing as well as firewall administration and troubleshooting. The ideal candidate will play a key role in maintaining, monitoring, and optimizing our network infrastructure to ensure high availability and performance. Key Responsibilities: Level 2 Responsibilities: -Provide support for day-to-day network incidents and service requests. -Perform basic configuration and troubleshooting of Juniper switches and routers. -Monitor network performance and resolve connectivity issues. -Coordinate with vendors and service providers for circuit and hardware issues. -Maintain up-to-date documentation of network topology and configurations. -Assist in implementation of small to medium changes in the network environment. -Execute routine firewall policy changes and support access control rules. Level 3 Responsibilities: -Design and implement advanced network solutions and changes. -Perform in-depth analysis of complex network issues and provide root cause analysis. -Optimize routing protocols (OSPF, BGP, etc.) and implement redundancy and failover. -Lead network upgrade/migration projects and implement automation wherever possible. -Manage and maintain enterprise-level firewalls Juniper SRX. -Ensure network security and compliance with company policies and industry standards. -Mentor and support L1/L2 engineers as needed. Required Skills & Qualifications: -Bachelors degree in Computer Science, Engineering, or related field. -38 years of experience in enterprise network support and administration. -Strong hands-on experience with Juniper EX/QFX switches and MX/SRX routers. -Proficiency in routing protocols such as OSPF, BGP, and MPLS. -Experience with firewall technologies Juniper SRX, Palo Alto, Fortinet or similar. -Solid understanding of VLANs, VPNs, NAT, ACLs, and network segmentation. -Familiar with network monitoring tools (e.g., SolarWinds, PRTG, Wireshark). -Juniper certifications (JNCIA, JNCIS, JNCIP) preferred.

Minimum 2 years of experience in backend development with Java and Spring Boot Proven expertise in Elasticsearch or OpenSearch Practical knowledge of SIEM development and log analytics frameworks Experience with Wazuh or security monitoring tools

JD Server maintenance and optimization On-premises and Cloud infra-Administration M365/EMS/AWS - Administration Server/Service monitoring and maintenance Server/Storage patch management Server/Storage/Cloud asset management L2 L3 Technical support for end-users when required 3.2. Deliverables Daily and weekly system performance reports - NOC Tool Change Management IT Service Desk Monthly performance and availability reports - Service Desk Quarterly Infrastructure assessment reports Excel, PowerPoint Incident and resolution logs Service Desk 3.3. Assumptions The resource will work from the Acsia s Global Headquarters (GHQ) at Trivandrum, Kerala. Assigned resources are expected to adhere to the organization s compliance requirements, including ISO 27001:2022 and TISAX standards. Acsia s reserves the right to conduct technical interviews for all proposed candidates. Background verification of the selected candidates is mandatory. The organization will provide the required access and necessary resources to facilitate the work of the on-site engineer. An engineer with the appropriate expertise shall be assigned by [Vendor] from the bench until a permanent hire is recruited. 4. Objectives 4.1. Primary Objectives Ensure 99.5% IT Server/Service uptime yearly Enhance the server/storage/cloud monitoring by utilizing NOC tool Optimize server performance and reliability Provide timely and effective technical support Secure the server infrastructure by following compliance-recommended best practices Monitor and ensure 100% data backup and recovery by conducting periodic restore tests

Job Description - Engineer - Network Security Juniper Job Title: Engineer - Network Security Juniper Job Summary The Engineer - Network Security Juniper is responsible for designing, implementing, and managing network security solutions using Juniper technologies. This role requires a strong understanding of firewall configurations, network security protocols, and switching technologies to ensure the integrity and security of the organizations network infrastructure. Duties and Responsibilities Design and implement network security solutions using Juniper firewalls and related technologies. Monitor and analyze network traffic to identify potential security threats. Configure and maintain firewall rules and policies to protect network resources. Collaborate with IT teams to ensure network security best practices are followed. Conduct regular security assessments and audits to identify vulnerabilities. Provide technical support and troubleshooting for network security issues. Stay updated on the latest security trends and technologies. Qualifications and Requirements Bachelors degree in Computer Science, Information Technology, or a related field. 2-8 years of experience in network security, with a focus on Juniper technologies. Strong knowledge of firewall configurations and management. Experience with switching technologies and network security protocols. Relevant certifications (e.g., JNCIA, JNCIS) are a plus. Key Competencies Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Attention to detail and a proactive approach to security. Ability to work independently and as part of a team. Performance Expectations Meet project deadlines and deliver high-quality work. Effectively respond to security incidents and minimize risks. Continuously improve network security processes and protocols.

Job brief We are seeking a highly motivated Level 1 SOC Threat Hunter to join our Security Operations Center team. This entry-level role is ideal for individuals with a foundational understanding of cybersecurity who are eager to grow their skills in proactive threat detection and response. As an L1 Threat Hunter, you will work closely with SOC analysts and incident responders to identify, analyze, and escalate suspicious activity using a variety of tools and threat intelligence sources. Your background should include exposure to security technologies including firewalls, IPS/IDS, logging, monitoring and vulnerability management. You should understand network security practices. Excellent customer service while solving problems should be a top priority for you. Requirements Must-have: 2 - 3 Year Experience as SOC Analyst (Experience in SIEM Tool ELK Wazuh preferable) Process and Procedure adherence General network knowledge and TCP/IP Troubleshooting Ability to trace down an endpoint on the network, based on ticket information Familiarity with system log information and what it means Understanding of common network services (web, mail, DNS, authentication) Knowledge of host-based firewalls, Anti-Malware, HIDS Knowledge of creating and modifying the dashboards. Understanding of common network device functions (firewall, IPS/IDS, NAC) General Desktop OS and Server OS knowledge TCP/IP, Internet Routing, UNIX / LINUX Windows Deep Knowledge in SIEM, Ticketing tool, EDR, Vulnerability Management, MimeCast, Email security. Excellent written and verbal communication skills. Good to have: Good to have industry certifications on any SIEM Platform, CEH, C|SA, CompTIA Security+ Others Reporting To: Service Delivery Manager Commencement Date: Immediate Main Responsibilities Monitor security alerts and events from SIEM and other security tools. Perform basic threat hunting across endpoints, network traffic, and log sources using predefined queries and playbooks. Investigate anomalies, potential indicators of compromise (IOCs), and low-fidelity alerts. Escalate verified threats to L2/L3 analysts with relevant context and documentation. Assist in identifying false positives and refining detection rules in collaboration with senior analysts. Document findings, maintain accurate logs of activities, and contribute to reports. Follow standard operating procedures and incident handling workflows. Work proactively to seek out weaknesses and stealthy attackers, review vulnerability assessments (CVEs) on monitored assets. Focus more on doing deep dives into datasets to understand whats happening during and after attacks. Leading efforts to counter SLA breaches and anticipating the likelihood of future security alerts, incidents. Staying up to date with emerging security threats including applicable regulatory security requirements. Bring enhancements to SOC security process, procedures, and policies. Keep updated with new threats, vulnerabilities, create/contribute to use cases, threat hunting etc. Qualification: 2 - 3 years ofexperience in SIEM. CEH CompTIA Security+, N+, A+ Skills: Excellent event or log analytical skills Proven experience as IT Security Monitoring or similar role Exceptional organizing and time-management skills Very good communication abilities ELK, Wazuh, Splunk, ArcSight SIEM management skills Reporting

The position will be primarily responsible for implementation and / or assessment of ISO 27001:2022, 27002, SOC 2 standard for clients. The position will work independently or with senior consultants for the implementation and management of information security compliance and/or other best practices. Key Performance Indicators Experience in ISO 27001/27002 controls verification and compliance: Assist Clients to get ISO 27001 certification by identification and implementation of appropriate controls in the Audit scope. Conduct Risk assessment of activities and coordinate with stakeholders till closure signoff / risk acceptance. Define, Develop and review information security policies, procedures, guidelines, forms and templates as per best practice Create and review baseline standards for OS, Database, webservers and applications and recommend improvements Support post implementation and continuous audits for ISO 27001:2013 and ensure compliance. Create organizational information security awareness program and conduct awareness. Assist and recommend measures to ensure compliance with Security standards (ISO, NIST, CIS, PCI DSS etc) or any best practices. Skills: Information Technology and/or Cybersecurity skills: Information Technology and/or Cybersecurity skills a solid IT foundation, ability to communicate technical information verbally and through written documentation, Knowledge of security areas such as auditing, policy, database security, firewall design and implementation, risk analysis, identity management, access management, or web services is preferred Presales skills: Excellent communication, problem-solving, client-facing, ability to work as a team Competence: ISO 27001 / Cybersecurity Certifications. Willingness to obtain the Certified Information Systems Security Professional (CISSP) or Certified Information Systems Auditor (CISA) designations.

Job brief The Security Operation Centre (SOC) Information Security Analyst are the first level responsible for ensuring the protection of digital assets from unauthorized access, identify security incidents and report to customers for both online and on-premises. The position monitors and responds to security events from managed customer security systems as part of a team on a rotating 24 x 7 x 365 basis. They are alert and aggressive to filter out suspicious activity and mitigate risks before any incident occur. Your background should include exposure to security technologies including firewalls, IPS/IDS, logging, monitoring and vulnerability management. You should understand network security practices. Excellent customer service while solving problems should be a top priority for you. Main Responsibilities Tier 2 SOC analysts are incident responders, remediating serious attacks escalated from Tier 1, assessing the scope of the attack, and affected systems, and collecting data for further analysis. Work proactively to seek out weaknesses and stealthy attackers, review vulnerability assessments (CVEs) on monitored assets. Focus more on doing deep dives into datasets to understand what's happening during and after attacks. Monitor security events from the various SOC entry channels (SIEM, Tickets, Email and Phone), based on the security event severity and suspicious activities, escalate to managed service support teams, tier 3 information security specialists, and/or customer as appropriate to perform further investigation and resolution. Works as a Team lead for the SOC Analysts helping them to ensure that corporate data and technology platform components are safeguarded from known threats. Analyse the Events & incidents and identify the root cause. Assist in keeping the SIEM platform up to date and contribute to security strategies as an when new threats emerge. Staying up to date with emerging security threats including applicable regulatory security requirements. Bring enhancements to SOC security process, procedures, and policies. Document and maintain customer build documents, security procedures and processes. Document incidents to contribute to incident response and disaster recovery plans. Review critical incident reports and scheduled weekly & monthly reports and make sure they are technically and grammatically accurate. Keep updated with new threats, vulnerabilities, create/contribute to use cases, threat hunting etc. Other responsibilities and additional duties as assigned by the security management team or service delivery manager Requirements: Min 3 Years Experience as SOC Analyst (Experience in SIEM Tool ELK & Wazuh preferable) Process and Procedure adherence General network knowledge and TCP/IP Troubleshooting Ability to trace down an endpoint on the network, based on ticket information Familiarity with system log information and what it means Understanding of common network services (web, mail, DNS, authentication) Knowledge of host-based firewalls, Anti-Malware, HIDS Understanding of common network device functions (firewall, IPS/IDS, NAC) General Desktop OS and Server OS knowledge TCP/IP, Internet Routing, UNIX / LINUX & Windows. Excellent written and verbal communication skills Skills: Excellent event or log analytical skills Proven experience as IT Security Monitoring or similar role Exceptional organizing and time-management skills Very good communication abilities ELK, Wazuh, Splunk, ArcSight SIEM management skills Reporting

The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. Required Candidate profile Should have hands on experience in Ticket Categorization,Ticket Prioritization and SLA management.

As an L1 Threat Hunter, you will work closely with SOC analysts and incident responders to identify, analyze, and escalate suspicious activity using a variety of tools and threat intelligence sources.

Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Team Supervision: Manage a team of service desk technicians or support staff. Provide guidance, coaching, and training to team members. Monitor team performance and ensure adherence to service level agreements (SLAs). Ticket Management: Receive, prioritize, and assign service requests and incidents to appropriate team members. Ensure accurate and timely documentation of all tickets. Monitor ticket queues to ensure timely resolution and escalation as needed. Customer Support: Act as the point of contact for customers and end-users seeking technical assistance. Respond to customer inquiries and resolve technical issues promptly. Maintain a high level of customer satisfaction through effective communication and problem- solving. Process Improvement: Identify opportunities to improve service desk processes and workflows. Implement best practices to enhance efficiency and customer service. Document and update standard operating procedures (SOPs). Technical Knowledge: Stay up-to-date with IT industry trends and technologies. Provide technical guidance and expertise to team members when needed. Assist with complex technical issues and escalations. Reporting and Metrics: Generate reports on service desk performance, including ticket volumes, response times, and resolution rates. Analyze data to identify trends and areas for improvement. Prepare regular reports for management. Vendor and Asset Management: Manage relationships with IT vendors and service providers. Assist in procurement and asset management activities as necessary. Security and Compliance: Ensure compliance with security policies and procedures. Assist in incident response and security-related tasks as required. General Responsibilities: Maintain and update configuration documents. Maintain assets and software licenses/subscriptions. Vendor coordination and support

Job Summary: The Service Desk Coordinator is responsible for overseeing and coordinating the day-to-day activities of the IT service desk or help desk team. They play a key role in ensuring that customer issues and technical support requests are addressed promptly and efficiently. Main Responsibilities: Team Supervision: Manage a team of service desk technicians or support staff. Provide guidance, coaching, and training to team members. Monitor team performance and ensure adherence to service level agreements (SLAs). Ticket Management: Receive, prioritize, and assign service requests and incidents to appropriate team members. Ensure accurate and timely documentation of all tickets. Monitor ticket queues to ensure timely resolution and escalation as needed. Customer Support: Act as the point of contact for customers and end-users seeking technical assistance. Respond to customer inquiries and resolve technical issues promptly. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process Improvement: Identify opportunities to improve service desk processes and workflows. Implement best practices to enhance efficiency and customer service. Document and update standard operating procedures (SOPs). Technical Knowledge: Stay up-to-date with IT industry trends and technologies. Provide technical guidance and expertise to team members when needed. Assist with complex technical issues and escalations. Reporting and Metrics: Generate reports on service desk performance, including ticket volumes, response times, and resolution rates. Analyze data to identify trends and areas for improvement. Prepare regular reports for management. Vendor and Asset Management: Manage relationships with IT vendors and service providers. Assist in procurement and asset management activities as necessary. Security and Compliance: Ensure compliance with security policies and procedures. Assist in incident response and security-related tasks as required. General Responsibilities: Maintain and update configuration documents. Maintain assets and software licenses/subscriptions. Vendor coordination and support. Skills: Handling any service desk ticketing tool. Ticket registration via Phone and email Logging and categorization of tickets Assign the engineers. Prepare and submit monthly reports. Maintain SLAs and do timely escalations. Proficient in Microsoft Office (Excel, Word) Ability to speak and write clearly and accurately in English. 1+ years of total experience Manage Engine service desk application (Optional) Proficient in Microsoft Office (Excel, Word) Familiarity with the ITIL (Information Technology Infrastructure Library) framework is a plus.

Job Overview: We are looking for a dynamic and motivated B2B Sales Executive to join our growing team. The ideal candidate will be responsible for generating leads, engaging with C-level executives, and promoting our cutting-edge IT Infrastructure solutions. This role is ideal for fresh graduates passionate about tech sales and business growth. Key Responsibilities: -Identify and connect with key decision-makers, especially C-level executives (CIOs, CTOs, etc.) in target organizations -Understand customer IT infrastructure requirements and present relevant solutions -Generate leads through cold calling, LinkedIn, networking events, and other B2B channels -Set up meetings and product demos with potential clients -Maintain strong relationships with existing and prospective clients -Collaborate with pre-sales and technical teams to tailor solutions as per client needs -Regularly update CRM with client interactions and progress Required Skills & Qualifications: -Bachelor's or Master's degree in BBA, MBA, B.Com, or related fields -Excellent verbal and written communication skills in English -Strong interpersonal and negotiation skills -Confident in speaking with senior-level stakeholders -Basic understanding or interest in IT infrastructure solutions (servers, networking, cloud, etc.) -Self-starter with a go-getter attitude and eagerness to learn -Proficiency in MS Office, CRM tools is a plus Preferred: -Internship or project experience in sales, marketing, or IT domain -Willingness to travel for client meetings if required

Job Description for Client Relationship Executive Soffit Infrastructure Services Pvt Ltd Were seeking a Client Relationship Executive to join our Business Development team This role focuses on enriching our understanding of target accounts and building valuable relationships through engagement and value-based interactions in the IT services sector Key Responsibilities: Validate and enhance company intelligence through professional interactions Execute strategic email campaigns and conduct focused cold calls Schedule and coordinate value-add initiatives (IT maturity analysis, security assessments) Document and maintain detailed account information in CRM Build and nurture relationships with IT decision-makers Identify and qualify potential opportunities What Youll Do: Research and document critical business information about target accounts Manage end-to-end relationship building process through defined stages Share valuable resources like cybersecurity handbooks and assessment offerings Maintain detailed engagement records and relationship health Progress qualified accounts through the pipeline What Were Looking For: Experience in B2B relationship building Strong research and documentation abilities Excellent communication skills (written & verbal) Experience with CRM systems Basic understanding of IT infrastructure Process-driven approach to relationship building

Profile Summary: Experienced and results-driven DevOps / Cloud Engineer with proven expertise in cloud infrastructure management, automation, and deployment pipelines. Skilled in handling production-grade environments, supporting agile development teams, and ensuring robust, secure, and cost-effective cloud operations. Adept at architecting scalable systems, driving CI/CD adoption, and managing modern container-based deployments. --- Key Responsibilities: Monitor application and infrastructure health using observability tools. Plan and execute application deployments in staging and production environments. Provision and manage cloud infrastructure using Infrastructure as Code (IaC) tools. Participate in architecture reviews and infrastructure design discussions. Implement cloud cost optimization and resource rightsizing strategies. Manage IAM policies, roles, users, and secure access control across cloud services. Enforce security and compliance best practices in cloud environments. Develop and maintain backup strategies and disaster recovery plans. Collaborate with development teams to ensure environment readiness and operational support. Lead the resolution of production incidents, perform root cause analysis, and document findings. --- Technical Capabilities: Automating build, test, and deployment workflows using CI/CD pipelines (e.g., GitHub Actions, AWS CodeBuild). Creating and maintaining Infrastructure as Code using Terraform and Ansible. Containerizing applications using Docker for portability and efficiency. Managing and scaling microservices using Kubernetes (K8s) for orchestration. --- Preferred Qualifications: 3 8 years of experience in DevOps, SRE, or Cloud Engineering roles. Hands-on experience with AWS, Azure, or GCP cloud platforms. Strong scripting skills (Bash, Python, or similar). Familiarity with GitOps and Agile methodologies. Relevant certifications (e.g., AWS Certified DevOps Engineer, CKA, Terraform Associate) are a plus.E