Service Desk Analyst

We are looking for Service desk analyst for Bengaluru & Chennai Locations.

• Professional IT based degree, university degree, or equivalent work experience required.

• Strong problem solving abilities with the ability to use

• 2-5 years work experience in a first level IT Help Desk role.

• Experience in relevant Microsoft technologies, including Active Directory, outlook, mobile devices, VPN technologies

• Experience in Banking Applications and Microsoft platforms (Preferred)

• PC repair and troubleshooting skills, Microsoft related certification is preferred.

• Service oriented mentality with a strong customer focus.

• Strong oral and written communication skills, with the ability to effectively communicate to a variety of audiences.

• Managerial Technical/Functional: • Expertise in End user technologies

• Strong understanding on the technical aspects of mobile devices.

• Familiar with data transfers from IOS to Android and vice versa.

• Strong understanding of Avaya and Polycom functionalities.

• Familiar with latest EUS devices/platforms in the market.

• Ability to troubleshoot complex hardware and software issues.

• Customer oriented work ethic, shows ownership and results orientation

• Analytical Thinking, Ability to influence others, leadership, Achievement Orientation and Innovative

• Ability to work across organization at all levels

• Ability to influence and listen to team members and peers.

• Experience in coordinating, facilitating and influencing management

• Strong verbal presentation and written communication skills with experience in management reporting and presentation.

• Experience in contributing to and executing ITIL maturity uplift plans or roadmaps

Interested candidates please share resume to sushma.rasuri@valuelabs.com