Service Desk Analyst

Net2Source (N2S)

2 years

0 Lacs

Hyderabad Telangana India

Posted:1 week ago| Platform:

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Skills Required

service duration video resolve zoom maintenance troubleshooting software webex

Work Mode

Remote

Job Type

Contractual

Job Description

Title: Service Desk Analyst

Location : Hyderabad

Duration: 6-12 Months Contract

Responsibilties :

Work as a Service Desk Analyst to process multimedia requests such as Audio and Video Conferences/events.
Resolve Audio Conference (AC), Video Conference (VC) and Zoom booking issues.
Communicate effectively with a diverse group of clients.
Set up, monitor and manage audio & video conferences remotely and onsite.
Process email and ticket requests efficiently and in a timely manner.
Act as an audio conference operator for high profile Operator Assisted calls.
Act as an event coordinator for high profile Zoom Corporate/Roadshow events.
Coordinate preventative maintenance and troubleshooting for AV infrastructure.

Preferred Qualifications

The use of software-based web application programs such as Zoom, WebEx, Teams, and Service Now.
Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years

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