Service Desk Analyst

If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.

We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.

What a day in the life looks like:

• Providing daily IT support and addressing technical inquiries.
• Assisting users via phone, email, and other communication channels.
• Resolving incidents and fulfilling service requests efficiently.
• Escalating unresolved issues to appropriate support teams.
• Taking ownership of incidents and ensuring timely resolution within defined SLAs.
• Collaborating with teams on problem management and change implementation.
• Utilizing ITSM tools to log, prioritize, and manage tickets in alignment with ITIL best practices.

What you bring to the team:

• Minimum 2-4 years of experience in a service desk or technical support role (preferred).
• Hands-on experience with Microsoft Azure.
• Strong working knowledge of Windows operating systems, Microsoft 365 applications, and IT infrastructure services.
• Familiarity with user administration tasks such as onboarding and password resets.
• Good understanding of remote access technologies, including VPN.
• Experience working in multicultural and geographically distributed teams.
• Foundational knowledge of ITIL frameworks and awareness of IT security and data protection principles.
• Proficiency in English (minimum B1 level).
• Flexibility to work from the office when required.
• Willingness to travel within regional business units.
• Excellent verbal and written communication skills.

Why join us?

At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.

We believe the future is better when supply chains work better.

That’s why at Infios we cultivate and celebrate our colleagues’ experiences and perspectives, whether they look, think, move, believe, or love differently than us. We are committed to fostering a diverse and inclusive work environment and pride ourselves on being an equal opportunity employer. We encourage people from diverse backgrounds to apply and all qualified applicants will receive equal consideration for employment without regard to gender and identity, age, race, religion, ethnicity, ancestry, sexual orientation or expression, disability, or veteran status.