Service Desk Analyst

Job Description

Greetings from Trigent Software!! Candidate with excellent communication skills are higly preferred. Role: Service Desk Analyst Mode of Work: Work from Office Experience : 0 - 2yrs Location: Bengaluru (Bellandur) Working Days: 5 days Shift: Rotational ( Including Night Shifts ) Qualification: Any Graduate with Tech Expertise Salary : Freshers - (16,500 In hand salary) & Experienced - (20,500 In hand salary) Cab: Pick and Drop will be provided Notice : Immediate/ 15days Notice Job description As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide ongoing support to clients for system or application issues.- Communicate effectively with clients to understand and resolve their issues.- Troubleshoot technical problems and provide timely solutions.- Document client issues and resolutions for future reference.- Collaborate with the technical team to enhance system performance.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of IT support processes and procedures.- Knowledge of ticketing systems and remote support tools.- Ability to prioritize and manage multiple client issues simultaneously. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. **looking only for immediate joiners** For More Details Contact HR Sujath Ali @7680048497 {call or WhatsApp} or email your resume to sujath_a@trigent.com Regards HR Sujath Ali Trigent Software 7680048497 sujath_a@trigent.com