Service Desk Analyst

Job Description

Dear Candidate Greetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. Role: Service Desk Analyst Location: Kolkata Experience Range: 2 to 5 years Job Description: Desired Competencies: Infrastructure technical support experience - Willingness to work in night shifts and weekends - Good functional knowledge of desktop/hardware/messaging/networks - Excellent communication skills Good To Have: CompTIA A+, N+, ITIL Foundation certification Expectations From The Role: Voice and chat support Technical troubleshooting mainly related to desktop/OS, Networking, Messaging and application support Excellent Customer handling/soft skills Logging incidents and service requests and manage their lifecycle Willingness to learn Show more Show less