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Service Desk Analyst

2 - 3 years

3 - 5 Lacs

Ahmedabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Communication Skills IT Support Hardware Troubleshooting Backup And Recovery System Monitoring User Support IT Helpdesk Desktop Support RAID

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities: Troubleshoot workstation issues (hardware, software, network). Handle and triage user queries efficiently. Communicate effectively with users via appropriate channels. Diagnose, categorize, and resolve reported issues. Provide remote assistance and document all tasks. Ensure high customer satisfaction and meet SLA guarantees. Escalate unresolved problems as needed. Monitor and troubleshoot backup software, event logs, and hardware tools. Perform disk defragmentation and hardware diagnostics. Understand RAID and desktop hardware fundamentals.

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Meditab Software
Meditab Software
www.meditab.com

Healthcare Software Solutions

Los Angeles

51-200 Employees

36 Jobs

    Key People

  • John Doe

    Chief Executive Officer

  • Jane Smith

    Chief Technology Officer

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