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Capgemini
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Service Desk Analyst

Service Desk Analyst

Capgemini

1 - 4 years

1 - 4 Lacs

hyderabad

Posted:12 hours ago| Platform:

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Skills Required

it service desk housekeeping technical support service desk it helpdesk cleaning networking news reporting housekeeping management news writing journalism active directory microsoft windows desktop support hospitality hotel management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your Role

Configure and manage UAT test plans, cases, and workflows in Azure DevOps.

Generate dashboards and reports for UAT progress and defects.

Ensure traceability and compliance in test lifecycle management.

Collaborate with stakeholders for tool readiness and smooth UAT execution.

Identify process improvements and support testers on Azure DevOps usage.

Your Profile

49 years of experience configuring and managing UAT test plans, suites, and cases in Azure DevOps for enterprise applications.

Skilled in ensuring traceability between requirements, test cases, and defects, and maintaining version control of test artifacts.

Generates dashboards and reports to provide real-time visibility into UAT progress, defect metrics, and test coverage for stakeholders.

Collaborates with UAT Operations, application owners, and environment teams to ensure tool readiness and seamless UAT execution.

Identifies and implements process improvements, supports onboarding and training of testers, and ensures compliance with audit requirements.

What you will love working at Capgemini

Work on enterprise-scale UAT operations, managing and optimizing Azure DevOps for diverse business applications.

Collaborate with cross-functional teams to develop, maintain, and enhance UAT processes and tool integrations.

Clear career progression paths from engineering roles to security architecture and consulting.

Be part of mission-critical projects that enhance threat detection, response automation, and compliance for Fortune 500 clients.

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Service Desk Analyst