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Nihilent
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Service Desk Analyst

Service Desk Analyst

2 - 6 years

|

0 Lacs

pune maharashtra india

Posted:1 day ago| Platform:

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Skills Required

service communication logical itil server network troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Designation: Service Desk Analyst
Location: Pune
Experience: 2-6 Years

Skills Required:

A highly customer-focused individual that proactively raises the profile of IT and the SSC within the customer environment they support.
Demonstrates a passion about customer service.
Dynamic and enthusiastic person who enjoys working within a fast-paced environment.
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to take a logical approach to fault finding and problem resolution.
Ability to both work as part of a team, and to carry out duties with the minimum of supervision.
Has a general understanding of PC architecture.
An individual who has a Can Do attitude and is results-driven.
ITIL foundation or experience of working in an ITIL environment.
Experience with desktop and server operating systems.
Basic network and server troubleshooting skills.
Intermediate PC troubleshooting skills.
One year of Service Desk experience.
Intermediate understanding of Microsoft Productivity tools (Office 365, Teams etc).

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