Service Designer

Amuras Vision

We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades.

Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture. These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time.

We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence.

Role Overview

Were seeking a reflective, systems-aware, and change-oriented Service Designer to help reimagine the employee experience across organizational structures, policies, and culture. Youll work hands-on with multidisciplinary teams to decode how people, power, processes, and purpose interact within an organization, and use design to nudge them into better alignment. Your work will uncover friction, co-create clarity, and shape conditions for meaningful transformation

What Youll Own

Organizational Problem Framing & Goal Alignment

• Translate organizational ambiguity into design opportunities by framing challenges related to culture, leadership, and internal processes into actionable service goals, defined collaboratively with HR, operations, and leadership stakeholders.

Employee Experience Journey Mapping

• Create detailed employee lifecycle maps i.e., onboarding, performance, transition, learning, that reveal gaps, expectations, and touchpoints.
• Design future-state service blueprints that reflect both emotional journeys and systemic dependencies.

Cultural & Behavioral Research

• Lead qualitative research with employees across levels. Extract patterns in expectations, motivations, and friction.
• Use behavioral frameworks (e.g., COM-B, Jobs to Be Done) to inform design interventions that support organizational change.

Facilitation for Change

• Design and facilitate workshops, storytelling artifacts, and reflective rituals that foster alignment, co-ownership, and narrative shifts across teams.
• Create participatory spaces for dialogue between departments, hierarchies, and mindsets.

System Mapping & Organizational Foresight

• Use techniques like causal loop diagrams, value network mapping, and systems thinking tools to surface underlying tensions and feedback loops.
• Identify leverage points for sustainable organizational change and team resilience.

Policy, Process & Tool Redesign

• Work with HR, IT, and business leaders to redesign support services and internal tools ranging from feedback rituals to onboarding flows, thus ensuring theyre human-centric, inclusive, and effective at scale.

Cross-functional Collaboration & Implementation Support

• Partner with internal communications, Leadership & Development, and product/service owners to embed insights into real organizational rhythms.
• Support implementation through blueprints, playbooks, and change narratives.

What Were Looking For

• 2 - 4 years of experience in Service Design, Organizational Design, or Employee Experience
• Transformation
• Demonstrated expertise in journey mapping, blueprinting, and systems thinking.
• Experience conducting qualitative research in sensitive organizational environments
• Strong facilitation skills across co-creation, reflection, and strategy alignment.
• Proficiency in tools like Miro, Figma, Mural etc and other collaboration platforms.
• Understanding of organizational psychology, behavioral science, or change models (e.g., ADKAR, MEDGI, Kotter, or Bridges Transition)
• Excellent communication, storytelling, and synthesis skills across stakeholder groups.
• Bonus: Exposure to strategic foresight, employee wellbeing design, or workplace
• transformation

Why This Role Is for You

• You believe employee experience is as critical as customer experience in shaping an organizations success.
• You thrive in complexity, and take pride in making the invisible dynamics of organizations visible and actionable.
• Youre passionate about designing internal services that enable people to do their best work, not just fixing interfaces.
• Youre not afraid to ask tough questions, but you lead change with empathy and strategic clarity.
• Youre excited to contribute to more human, equitable, and responsive organizations through design.

Here are answers to some questions you may have

Who is Amura

We are a health startup with presence in multiple countries

How old are you

6+ years

What is special about you

Our clients are at the heart of the Amura protocol, an intensive health program. Choosing this journey makes them truly special. Our team, composed of brilliant minds in operations, medicine, and marketing, invites you to explore joining us. Our success is evident in our 82+ Net Promoter Score (NPS), and all our business comes organically as people love what we do.

What is special about working with you

You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. But beware, growth like that cannot be achieved by any ordinary person.

What kind of people are you looking to add to your team

We are looking for people who, when given the opportunity to have a measurable impact on the world, will take it. Who values human life and is willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth. Anyone that joins the team will not only find the challenges they need to push them, but also will have Amura at their back for support and guidance

Where is your office

Chennai (Perungudi)

Work Model

Work from Office because great stories are built in person!

Do you have an online presence

https://amura.ai (we are @AmuraHealth on all social media)

Perks I get when I join Amura

• Great salary, combined with greater growth opportunities
• Health insurance for you and your dependents
• All Amura programs are available free of cost to you and your dependents (youll have
• to pay for the consumables, though)