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Service Delivery Manager - C2C

Service Delivery Manager - C2C

Capgemini

8 - 12 years

11 - 15 Lacs

Chennai

Posted:1 day ago| Platform:

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Skills Required

sales billing client relationship management service delivery service delivery management risk management risk assessment project management program management risk mitigation internal audit change management delivery management itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role you will play a key role in:
The Service Delivery Manager C2C oversees the entire Contract-to-Cash cycle, ensuring timely billing, collections, and cash application. They drive process optimization, compliance, and automation, while managing client relationships, mitigating risks, and leading teams. The role focuses on performance improvement, financial accuracy, and delivering value through data-driven insights. Entity-Business Management Your Role :

Ensure end-to-end control and compliance of the C2C process, including credit management, billing, collections, and dispute resolution

Monitor and enforce internal controls to ensure accuracy, timeliness, and completeness of revenue recognition and cash application

Review and validate client invoicing and collections processes to ensure alignment with contractual terms and financial policies

Analyse aging reports and DSO (Days Sales Outstanding) metrics to identify risks and implement corrective actions

Own overall account performance, ensuring excellence in O2C service delivery and high client satisfaction

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Service Delivery Manager - C2C