Service Delivery Manager - Back Office Operation / BPM & BPO

13 - 20 years

10 - 20 Lacs

Posted:2 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title -

Reports to - Director, Service Delivery, India

Department Service Delivery Unit Location Bangalore, India

**Ideal candidates should have experience in**

- US Healthcare

- US Mortgage

- US Insurance

- US Process

- International BPO Operation Non-voice process.

Purpose of the Position: In this pivotal role,

Critical leadership

Service Delivery team,


In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed.


In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce; oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met; identify and lead the department, division or company level projects to realize corporate goals and strategies.

Principal Responsibilities:

Responsibilities:

1) Talent Inventory

-Establish Delivery Processes:

2) Client Services:

-Supervise Staff:

3) Business Growth

-Manage Customer Expectations:

4) Problem Solving

5) Managing Projects

6) Employee Engagement and Budget


The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs.

Contact Scope:

Contact - HR Prashanth | 9008042232 | WhatsApp |Email - Prashanth_Honnachari@resourcepro.in

Internal Contacts All HR

Minimum Qualifications:

Sr. Operations Manager

ReSource Pro Operational Solutions Pvt Ltd.

Education Background

Major N/A Degree Bachelor

  • Manages effective performance and develops staff

  • Build effective team relationships

  • Communicates effectively

  • Demonstrates functional excellence

  • Customer-centric

ReSource Pro Operational Solutions Pvt Ltd.About Us:

New York


We help you execute your most complex business objectives with solutions designed to boost performance, productivity, and profitability.

Shift Timings:

Contact Scope:

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