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Service Delivery Management(5)

0 years

0 Lacs

noida uttar pradesh india

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

service management support efficiency metrics design data certification compliance security audit risk collaboration learning taxonomy drive

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team

About this opportunity:

Ericsson is seeking a dynamic Service Delivery Management professional to support and enhance our delivery workforce's efficiency. The ideal candidate will utilize effective delivery tools, operational processes, and innovative ways of working to support our team. They will also establish appropriate metrics and competency models. As a critical role in our organization, the Service Delivery Manager will design and execute delivery models, systems, and procedures within our Service Delivery department to foster an environment that champions global efficiency and catalyzes profitable growth.

What you will do:

  • Manage and streamline Service Delivery processes for enhanced efficiency.
  • Develop, implement, and support new business initiatives and add-on-sales opportunities.
  • Oversee performance management to ensure robust quality management frameworks and data trend analyses.
  • Enable competence build-up through meticulous management, coordinating career paths, trainings, education, and certification plans.
  • Maintain strong compliance adherence to group directives, legal and financial directives, as well as frameworks, processes, and tools.
  • Uphold high standards of data security, privacy, and adherence to global and local Environmental and Occupational Health and Safety (E+OHS) regulations.

The skills you bring:

  • Change and Improvement Management.
  • Audit and Assessment.
  • Risk management.
  • Process Management.
  • Negotiation.
  • Performance Management DGS.
  • Management of Service Delvery Framework.
  • Knowledge Sharing and Collaboration Skills.
  • Data Analytics.
  • Financial Acumen.
  • Machine Learning Concepts.
  • Skills and Skills taxonomy management.
  • Artificial Intelligence Concepts.
  • Ericsson Portfolio.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida

Req ID:

771200

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