Service Delivery Analyst Senior – 4-7 years Exp- Pune/Indore/Bangalore-Rotational Shift

Job Description

Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Senior Engineer - Service Delivery in our ever-evolving XAA Billing and Dialogue Support team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About The Team Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. Ours is XAA Billing and Dialogue Support team. XAA billing is the engine for generating $500 million dollars of revenue every month for Merchant while Dialogue is a document generation app. What You’ll Own Remediation, Restoration, Monitoring, Improvement and Compliance Monitoring and managing daily/monthly jobs which are critical to the billing cycles. Collaborate with other internal teams (Product, Platform, Merchant Services and Development) to distill business requirements into technical solutions. Direct interaction with End Users to address issues in a timely manner. Project team involvement to ensure knowledge transfer and reduced deployment risk to Production. Annual DR planning and exercise involvement. The team works in 24*7 shift environment and yes, the role has on-call responsibilities. What You Bring Technical Competency: Excellent verbal and written communication 3yrs of JCL and IBM utilities experience 3yrs of IBM TSO experience 3yrs of supporting a COBOL based application 2yrs of SAS experience 2yrs of DB2 experience 2yrs of supporting Dialogue (document creation application) Essential 2-5yrs of Experience in a technical support role Demonstrable track record of supporting multiple technological environments 3yrs of Experience with administration and operations of production systems Ability to maintain internal stakeholder relationships Ability to work in tight deadlines in a fast paced environment Ability to understand business events and anticipate IT need Desirable ITIL proficiency Vertex L series Payment processing experience Able to work well in a team environment Worldpay Values Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value. Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives. Open - You work across borders, working with your team to achieve your collective goals. What Makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. (Susmita Tripathy) Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass