Service Coordinator

Job Title: Service Coordinator
Location: Mumbai (Office-based)
Experience: 2–3 Years in IBMS & Fire Fighting System Installation, Commissioning & Coordination
Industry: Fire & Life Safety / IBMS / MEP / Security Systems

Job Summary

We are seeking a Service Coordinator to oversee and streamline all post-installation service-related activities, including AMC tracking, preventive maintenance planning, spares management, billing, and client coordination. The ideal candidate will ensure service excellence, SLA adherence, and client satisfaction across our IBMS and Fire Safety System portfolio.

Educational Qualification & Experience

• Education: Diploma in Electronics (BE/B.Tech preferred but not mandatory)
• Experience: 2–3 years in Installation & Commissioning of:
• Fire Alarm Systems (FAS)
• Access Control Systems
• CCTV & Surveillance
• Building Management Systems (BMS)
• Fire Fighting Systems & Gas Suppression Systems (FM200, Novec, Inergen)

Key Responsibilities1. AMC / Spares / Add-on Job Coordination

• Prepare AMC, renewal, and add-on job offers and quotations
• Maintain trackers for AMC proposals and job offers (Excel/CRM)

2. SLA Compliance & Preventive Maintenance Planning

• Create preventive maintenance schedules for SLA clients
• Ensure quarterly PM is completed and field service is aligned accordingly
• Update SLA and PM tracking sheets regularly

3. Billing & Payment Follow-up

• Generate and submit AMC/add-on job invoices
• Coordinate with clients for timely advance and recurring payments
• Maintain billing and collection records

4. Spares & Inventory Management

• Ensure availability of critical spares and consumables at CAMC sites
• Optimize spare parts inventory with proper tracking systems

5. Client Relationship Management

• Conduct weekly visits to at least 3 key clients for feedback and service assurance
• Understand client needs and plan service accordingly

6. Technician Resource & Schedule Management

• Allocate field technicians and tools based on priority and site requirements
• Manage both scheduled and urgent service visit planning

7. Documentation & Reporting

• Maintain detailed records of service logs, client communications, and feedback
• Prepare and submit monthly MIS reports

8. Communication & Stakeholder Coordination

• Act as the single point of contact between clients, internal teams, and vendors
• Ensure prompt updates and transparent communication flow

9. Issue Resolution & Quality Control

• Troubleshoot service issues at site level
• Monitor quality of service and enforce standards

Key Skills & Competencies

• Organizational Skills: Strong scheduling and multitasking ability
• Communication Skills: Clear verbal and written communication for clients and internal teams
• Technical Knowledge: Functional understanding of IBMS and Fire Safety systems
• Customer Orientation: Service-focused and responsive to client needs
• Software Proficiency: MS Excel, Outlook, CRM platforms
• Analytical Thinking: Proactive problem-solving approach
• Adaptability: Ability to handle dynamic and high-pressure service situations

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

• Day shift

Work Location: In person