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Shreeji Comsec India
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Service Coordinator

Service Coordinator

Shreeji Comsec India

2 - 4 years

|

0 Lacs

mumbai suburban

Posted:6 hours ago| Platform:

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Skills Required

service coordination payment followup follow ups support services quotation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

To ensure breakdown calls registered by clients will be attended within 4 to 6 working hours by engineers.
In case any fault is reported by engineer, standby card is arranged and delivered at customers premises within 8 to 12 working hours.
To ensure service engineers are allotted breakdown calls well in advance in their respective territory
To ensure preventive calls of corporate customers are attended by service engineers
To check in / out timing of engineers as per CRM
To support engineers remotely
To make sure all engineers to mark their check in & check out at clients place only. If any discrepancy in GPS location, bring to notice to HR
To make sure every engineer has to complete 5 calls every day. In major installation / reinstallation or major service call, measure calls accordingly, with the help of superiors
To send monthly duly approved conveyance vouchers to accounts department on 3rd of every month
Maintain document record of all engineers.
To send daily engineers report to Management
To verify with customers about our engineer work, randomly
Management expect to learn programming part and achieve L1 & L2 certification for future growth

Preferred candidate profile

Candidate will preferred from technical background.

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Shreeji Comsec India

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