Service Coordinator - Manufacturing Job in Bangalore

Service Coordinator

Location : Attibele, Bengaluru

Reporting To : Head of India Operations

Role Purpose

• Coordinate end-to-end service operations across finance, customer interface, purchase, supply chain,

and vendor management for services to Company and other OEMs. Ensure accurate financial

processes, tracking, reporting, and seamless stakeholder collaboration

Finance Operations

• Manage billing, invoicing, quotations, expense settlements, and payment collections for

service engagements.

• Maintain compliance, audit-ready documentation; align with company policies and statutory

requirements.

• Execute structured payment follow-ups; monitor Account Receivable -AR aging, resolve billing

disputes, and ensure collections per agreed terms to support healthy cash flow.

• Prepare weekly cash collection forecasts based on AR status; align inflows with upcoming

outflows (vendor payments, payroll) in coordination with Finance.

• Monitor Accounts receivable (AR) aging; initiate reminders/escalations; coordinate with

finance for credit notes or reconciliations when needed.

• Engage customer stakeholders (finance/AP) to close outstanding invoices; document all

follow-up actions in ERP/CRM

Utilization & Reporting

• Track technician/network utilization and key operational/financial metrics; provide

monthly/weekly updates to management.

• Identify bottlenecks and propose improvement opportunities in reporting and process flows

Stakeholder Coordination

• Act as the central liaison between finance, service operations, sales, field teams, purchase,

supply chain, and vendors.

• Coordinate training calendars and ensure completion of required sessions, drive adoption of

service platforms and tech portals.

Customer-Facing & Commercial Support

• Handle customer communications on scope, timelines, and deliverables; ensure timely

updates and issue resolution.

• Prepare and negotiate quotations with service partners/vendors in alignment with contracts

and SLAs

Purchase, Supply Chain, and Vendor Management

• Coordinate PR/PO creation, vendor onboarding, scheduling, and logistics.

• Ensure vendor compliance with safety, quality, and delivery standards.

How You Work

• Accuracy & Attention to Detail: Maintain high standards in documentation, calculations, and

compliance.

• Proactive Communication: Inform stakeholders in advance of changes or deadlines; escalate

issues promptly.

• Collaboration & Teamwork: Work closely with cross-functional teams to ensure seamless

delivery and closure.

• Problem-Solving & Continuous Improvement: Identify bottlenecks and propose solutions;

contribute to process improvements.

• Platform & Process Adherence: Implement BL guidelines and service processes; promote

consistent use of internal tools

Qualifications

Education: Bachelors degree in Business/Commerce/Engineering/Supply Chain

• Experience: 5-10 years in service coordination, finance operations, or supply chain;

OEM/industrial services exposure preferred

Skills:

• Financial operations (billing, invoicing, quotations, collections)

• Analytics and reporting (utilization, operational/financial metrics)

• ERP/CRM and service platforms; strong MS Excel (Power BI a plus)

• Customer communication and stakeholder management

• Negotiation with vendors/service partners

• Organization, scheduling, and documentation

• Dynamic, customer-centric, detail-oriented, proactive, strong ownership, and resilient under

time-sensitive deliverables.

• Occasional travel to customer sites, vendor locations and training centers may be required.

Sowmya

Samvith Technologies

Hand: 9844188855