Service Commercial Operations Executive

We don’t just build technology. We build hope for everyone dealing with Cancer

At Elekta, we believe every patient deserves the best cancer care. That’s why we’re committed to delivering innovative, outcome-driven solutions that meet the needs of patients and providers alike.

We are currently seeking a Service Commercial Operations Executive based in Gurgaon to join our team—an individual who thrives in a dynamic environment and is passionate about making a difference in the healthcare space.

What you’ll do at Elekta

As center of customer service Excellence, the backoff ice service operations executive ensures end to end all the systemic support functions activities related to contract , spare part/upgrade , invoicing and 3rd party vendor and coordinating with the field service team, finance team, cross functional team and customers

Key responsibilities include, but are not limited to:
Contract Management

• Putting CLM Entry for each contract for generating the SA Number
• CMC/AMC price calculation verification in the PO and Excel Sheet
• Generating the Contract Proposal in Word Document/Sytemic documents
• Taking Signature from the Department Head and scanning the document and dispatching it to the customer.
• Follow up for the signed CMC from customer/field team .
• Maintaining Original Contract Database (Filing).

Invoice Management

• Contract/Spare Parts Loading in the system
• Maintaining excel sheets pertaining to Invoice
• Billing it in Movex system
• Invoice printing, getting it signed, scanned and dispatching it to the customer/field team
• Tracking the Invoice dispatch and maintaining excel sheet when it was sent and to whom
• Reversal of Invoices if any
• 3rd party vendor management
• Getting two quotes from the vendors Through field team
• Raising Purchase Request through Coupa for the L1 Vendor
• Follow up of PO through Coupa after approval.
• Follow up with the vendor for delivery of the items
• Follow up with the vendor for Invoice & FSR Submission.
• Invoice receiving through Coupa for Payment
• Payment follow up with accounts for the vendor payment

Spare part /Upgrade billing

• Quotation preparation & Submission to the customer/Field service
• Invoice generation of received PO

AR lections

• Email follow ups with customer/f ield team for the payments
• Getting the payment details from customer and TDS details.
• Getting Balance confirmations from both customers and Vendors

Vendor Management

• Getting two competitive quotes from the vendors.
• Maintaining Vendor Database.
• Raising Purchase Request through Coupa for the Ll Vendor
• Follow up of PO through Coupa after approval.
• Follow up with the vendor for delivery of the items
• Follow up with the vendor for lnvoice & FSR Submission.
• lnvoice receiving through Coupa for Payment
• Payment follow up with accounts for the vendor payment.

What you bring

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Excellent skills with good domain knowledge on customer service back end systems like oracle,
• Salesforce etc.
• Ability to effectively interact with Field team and customers -via phone/emails.
• Excellent written and Verbal communication skills.
• Able to interact and communicate well with finance team.
• Ability to represent the organization in a professional and positive manner.
• Familiarity/proficiency with the following applications: Outlook, Word, Excel, PowerPoint, WebEx.
• Speed at work

What you’ll get

In this role, you will work for a higher purpose: hope for everyone dealing with cancer and for everyone, regardless of where they are in the world, to have access to the best cancer care. Additionally, our benefit package includes:

• Hospitalization Insurance for Self, Spouse & 2 Children
• Life & Personal Accident Policy
• Travel, Phone & other benefits as per the employee handbook
• Hybrid work option (you are required to work on location at least 3 days/week).

Hiring process
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, Please note that we do not accept applications by e-mail. Your Elekta contact
For questions, please contact Talent Acquisition Partner responsible Joanna Kozyra on Joanna.kozyra@elekta.com We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.