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Service Assurance Lead

7 - 12 years

0 - 2 Lacs

Mumbai Mumbai Suburban Mumbai (All Areas)

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Technical Support Application Support Escalation Management Networking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities Proactive communication and address complex issues and assist L1 team - Efficient and professional technical customer support with high-level problem-solving skills. - Expert-level analysis and troubleshooting for complex issues. - Collaboration with L1 & L2 to improve support quality and efficiency. - Ability to effectively interpret user problems and provide solutions. - Comprehensive record-keeping and continuous learning. - Contribution to process improvements and team leadership. - Escalate complex or unresolved incidents as needed. - Maintain detailed records of issues and resolutions - Provide Technical Training. - Expertise in cybersecurity, application security, network security, and malware analysis. - Strong analytical skills with experience in conducting risk assessments, data analysis, and information security audits. - Ability to evaluate complex information, identify potential risks, and provide effective solutions. - Excellent problem-solving and critical thinking abilities. - Attention to detail with a focus on comprehensive security measures and compliance management. - Proven track record of working independently and as part of a team. - Manage and respond to security incidents and threats in a timely and efficient manner. - Implement and maintain security controls, policies, and procedures to protect information assets and mitigate risks. - Monitor security logs, alerts, and events to identify potential security incidents. - Conduct security assessments, and penetration testing to identify vulnerabilities and weaknesses. - Develop Preferred candidate profile Perks and benefits

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Anb Co
Anb Co
www.anbco.com

Information Technology

Silicon Valley

150 Employees

6 Jobs

    Key People

  • Jane Doe

    CEO

  • John Smith

    CTO

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