Service Area Manager - Governance & IT Services Management

Key Responsibilities

-Leadership Team Management -Manage, lead, and develop a team of Service Leaders, ensuring clarity of responsibilities, consistent execution, and high performance across all domains. -Provide direction, coaching, prioritization, and support to Service Leaders to ensure strong governance outcomes. -Foster a collaborative, high trust, and high performance culture within the team. -HCL Relationship Performance Governance -Serve as the primary business side manager for the HCL relationship, covering all operational and governance domains. -Ensure HCL fulfills contractual, operational, and performance commitments across all processes and services. -Drive escalation routines, performance reviews, SLA adherence, and continuous service improvement with HCL. -Enforce SIAM standards, integration practices, and end to end governance expectations. -Service Governance Lifecycle Control -Oversee the governance of all services in scope through the work of Service Leaders. -Ensure that service design, lifecycle management, and service performance governance activities are executed consistently across all domains. -Hold HCL accountable for delivering required artefacts, documentation, reports, KPIs, and improvements. -Cross Functional Multi Supplier Coordination -Ensure smooth collaboration across BIS, AS, Architecture, Cybersecurity, and all Volvo governance forums. -Coordinate the alignment of Service Leaders and HCL around enterprise standards, compliance, and security directives. -Drive end to end service performance and governance across the full ecosystem of stakeholders. -Continuous Improvement Process Maturity -Lead the continuous improvement culture across all Service Leaders and all HCL-delivered domains. -Drive harmonization, automation, and process improvements through managerial oversight and supplier influence. -Ensure insights from Service Leaders are synthesized into strategic governance initiatives.