Service Advisor - Commercial Vehicle

1. ERP Compliance Monitoring : Achieve 100% adherence to ERP platform usage and reporting protocols

2. Quarterly Internal Audit Performance : Plan vs. Actual execution of internal audit schedules within a 3-month review cycle

3. Customer Complaint Analytics & Root Cause Resolution : Systematic tracking of customer complaints with actionable RCA and closure metrics

4. Campaign Execution & Performance Reporting: Follow-through on OEM-led service campaigns with timely reporting and feedback loops

5. AMC Coverage Expansion & Service Renewal Tracking: Increase Annual Maintenance Contract (AMC) penetration and ensure proactive follow-up on service renewals

6. Customer Feedback Management & Corrective Action Implementation : Capture, analyse, and act on customer feedback with documented improvement plans

7. Warranty Cost Optimization (COPQ Management): Reduce Cost of Poor Quality (COPQ) through warranty claim control and process improvements

8. Daily Operational KPI Tracking: Monitor service delivery metrics, including:

o Service Turnaround Time (TAT)

o Customer Satisfaction Score (CSAT) – QR /Link

o Warranty Claim Ratio

o Parts Availability Index

o Technician Productivity Rate

o Repeat Repair Incidence

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person