3 - 8 years
2 - 5 Lacs
Posted:3 days ago|
Platform:
On-site
Full Time
We are seeking a Senior WFM Analyst to join our team in Mumbai. The ideal candidate will have 3-8 years of experience in workforce management in the Indian job market context. The candidate should be analytical, detail-oriented, and have strong communication skills. The Senior WFM Analyst will be responsible for managing and forecasting contact center volumes, scheduling and real-time adjustments, and providing insights to improve operational efficiency.
Gallagher Service Center LLP
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