Senior UX Operations Manager

About Target:

Working at Target means helping all families discover the joy of everyday life. We

bring that vision to life through our values and culture.

Target’s Global UX team is a group of design, content, research, and accessibility

practitioners and experts, with a passion for improving and innovating our digital

experiences for Target’s guests, team members, and partners. Here, we pride

ourselves on designing tangible, inspiring, and impactful solutions that serve all

aspects of our business– and being a part of the team means you will play a critical

role for Target’s digital experience by increasing ease, simplicity, value, and

delight for every touchpoint.

About the job:

As a Senior UX Operations Manager within our Target UX Team, you’ll be at the

forefront of Target’s evolving digital experience, shaping it for our guests and

contributing to business growth. In this role, you will leverage your design

program management expertise to develop or adopt processes on how we structure,

sequence, and prioritize our work. You will organize and track our capacity,

allocation, and track the impact of our work. You will contribute to management

reports that our UX leaders will leverage with our partners.

As a Senior UX Operations Manager on the Target UX team you will play a role in

ensuring that our work aligns with business objectives, priorities and timelines.

Responsibilities:

· Collaborating with a multi-disciplinary team of UX leaders, product designers,

content designers, engineers, product managers, accessibility consultants, data

analysts and UX researchers

· Establishing a clear scheme of design delivery, helping to decide who needs to

see the work, and when

· Contributing to the standardization, interpretation, and guardianship of Target’s

design operations

· Defining objectives and desired results with product, engineering and business

partners

· Effectively using data and insights to identify critical gaps and weaknesses of

existing processes· Helping to create a framework that would optimize day-to-day workflow—

maximizing engagement and reducing duplicated efforts

· Writing and maintaining documentation on the processes and models needed to

operationalize UX and amplify the value of design across the organization

· Tracking the impact of our work to help the team evaluate opportunities for

continued improvements

· Working with other teams across Target to ensure a cohesive operations strategy

across the different silos and roles

About you:

· Proven experience as a design program manager or senior design program

manager with portfolio showcasing successful design operations and / or project

management work

· Proficient knowledge in UX and product design process, as well as structuring

and planning work, and coordinating activates throughout the design process

· Advanced proficiency in building meaningful relationships with cross functional

partners, influencing peers and leaders

· Developing ability to use data and insights to set your direction and communicate

your approach

· Proficient knowledge with modern product development methodologies (i.e.

Agile and Scrum)

· You are developing the ability to communicate how design connects to, serves,

and improves business outcomes

· You are intellectually curious and exhibit a growth mindset