Senior Travel Consultant

WNS - Vikhroli is hiring for GDS - Travel Process.

Minimum 1 year of flight booking / reissue / refunds experience on GDS (Amadeus / Sabre / Galileo) is mandatory.

Interested candidates can share their updated resumes to ruhi.shaikh@wns.com / 8657894962

Contact person - HR Ruhi Shaikh

Key Responsibilities

• Book international flights via GDS systems like Amadeus, Sabre, or Galileo.
• Expertly handle flight reissues, exchanges, and refunds in accordance with diverse airline fare rules and policies.
• Troubleshoot and resolve complex travel-related issues, such as flight cancellations, delays, and schedule changes, often under pressure.
• Provide up-to-date and accurate information on airline alliances (e.g., Star Alliance, Oneworld), airline regulations, visa requirements, and relevant geographical factors affecting travel.
• Advise clients on the most efficient and cost-effective routing, considering alternative airports, flight options, and preferred vendors.
• Maintain accurate and detailed records of all client interactions, travel bookings, and payments.
• Communicate with clients effectively through multiple channels (phone, email) to provide travel options, policy guidance, and exceptional customer service.

Required Skill Set

• GDS Proficiency: In-depth, recent working knowledge and hands-on experience with a major Global Distribution System (e.g., Sabre, Amadeus, Galileo).
• Fares and Ticketing Expertise: A strong understanding of ticketing, fare rules, taxes, and complex fare construction for international travel.
• Airline Systems Knowledge: Familiarity with major airline alliances and their routing benefits, as well as airline-specific policies for reissues, exchanges, and refunds.
• Geographical Expertise: Extensive knowledge of world geography, including major cities, airport codes, and travel logistics in various international regions.
• Booking and Reservation Software: Proficiency with Microsoft Office Suite, CRM software, and internal travel management tools.
• Attention to Detail: Meticulous planning and organizational skills are crucial to avoid costly errors in complex itineraries.
• Problem-Solving: Decisive and successful problem-solving skills to navigate unexpected travel disruptions.
• Communication: Excellent verbal and written communication skills to effectively relay complex travel information to corporate clients.
• Customer Service: The ability to listen, empathize, and maintain composure while providing superior customer service to VIP clients.

Location

WNS, Gate no. 4, Plant 11, next to Bharat Petrol pump, Godrej & Boyce Complex, Vikhroli West.