Senior Travel Consultant

Key Responsibilities & Duties

A. Destination Expertise & Consultation

• Custom Itinerary Design: Create complex, tailor-made itineraries incorporating flights, permits, accommodation (from homestays to luxury resorts), ground transport, and niche activities (trekking, wildlife safaris, cultural festivals).
• Regional Knowledge: Maintain expert-level knowledge of local cultures, customs, festivals (e.g., Losar, Hornbill), weather patterns, terrain, and religious sites specific to the Himalayas and the North East.
• Advisory: Advise clients on mandatory requirements, such as Bhutan's Sustainable Development Fee (SDF) and visa process, trekking permits for Nepal (e.g., Everest Base Camp), and Protected Area Permits (PAPs) for North East India.
• Sustainability: Promote and book travel in line with sustainable and responsible tourism practices, respecting local communities and the fragile environment of the region.

B. Sales & Client Management

• Client Needs Assessment: Conduct in-depth consultations to understand the client's budget, interests (adventure, culture, wellness, spiritual), and physical fitness level for mountain travel.
• Sales Target: Meet and exceed individual or team sales targets by effectively presenting and selling the unique value of the destinations and bespoke packages.
• Negotiation & Procurement: Negotiate competitive rates with local suppliers, hotels, trekking agencies, and transport providers across the three regions.
• Client Communication: Serve as the single point of contact, providing proactive pre-trip information, on-trip support (often 24/7 for emergencies), and post-trip follow-up.

C. Booking & Operations

• Reservations & Ticketing: Manage all bookings, including Drukair/Bhutan Airlines and other regional flights, hotel reservations, and complex ground logistics (e.g., cross-border transfers between India, Nepal, and Bhutan).
• Documentation: Prepare detailed travel documents, vouchers, invoices, and ensure all permits and visas are secured well in advance of the travel date.
• Financial Administration: Accurately process client payments, manage refunds, and track sales performance and profit margins for each booking.
• Troubleshooting: Handle and resolve unexpected travel issues, such as flight delays, political disturbances, weather-related cancellations, and medical emergencies, calmly and efficiently.

III. Required Skills & Qualifications

CategorySkills & QualificationsSpecialized KnowledgeDeep, firsthand knowledge of the North East India, Bhutan, and Nepal travel circuit.EProven knowledge of Bhutanese tourism regulations (SDF, required tour packages).

Core CompetenciesSales Acumen: Strong track record in achieving sales targets and converting leads.
Communication: Excellent verbal and written communication (especially English).
Organizational: Exceptional attention to detail and ability to manage multiple complex bookings simultaneously.

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Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Experience:

• Travel planning: 3 years (Required)

Language:

• English (Required)

Location:

• Siliguri, West Bengal (Required)

Work Location: In person