Senior Travel Consultant

Job Title:

Location:

Experience:

Employment Type:

Job Summary

Airline Ticket Refund Executive

Key Responsibilities

• Process

  airline ticket refunds

  accurately according to airline policies and fare rules.
• Review PNRs, fare calculations, waiver codes, and refund eligibility.
• Coordinate with airlines, internal teams, and travel agents to validate refund requests.
• Maintain and update refund tracking reports and documentation in

  Excel/Word

  .
• Handle customer queries via email or call with clear and professional communication.
• Ensure timely resolution of refund cases to meet SLA timelines.
• Identify incorrect or duplicate transactions and ensure corrective action.
• Support audit and compliance requirements as needed.

Required Skills

• 4+ years of experience in

  Airline Refund / Ticketing / GDS / Travel Process

  .
• Good understanding of

  refund rules

  , fare types, penalties, and waiver processing.
• Proficiency in

  MS Excel

  (VLOOKUP, filters, pivot — preferred) and

  MS Word

  .
• Strong

  communication and coordination skills

  (written & verbal).
• Attention to detail and ability to manage multiple cases at once.

Good to Have

• Experience working with

  GDS

  (Amadeus / Sabre / Galileo).
• Knowledge of BSP/ARC processes.
• Exposure to airline customer support or travel agency back office.