Senior Ticketing Executive

Job Title:

Senior Executive Ticketing / Manager Ticketing (Corporate Travel)

Experience:

7 to 10 Years (Corporate Travel Agencies Only)

Job Summary:

Senior Executive / Manager Ticketing

Key Responsibilities:

• corporate air ticketing operations

• Manage bookings, reissuance, cancellations, refunds, and amendments

• Ensure compliance with corporate travel policies and airline rules

• Liaise with airlines, consolidators, and corporate clients for ticketing requirements

• Manage queues, PNRs, and fare rules efficiently

• Resolve ticketing issues and escalations within defined TATs

• Support corporate accounts with accurate pricing and timely ticket issuance

• Guide and mentor junior ticketing staff (for Manager-level role)

• Maintain high accuracy, service quality, and customer satisfaction

Required Skills & Knowledge:

• corporate travel ticketing procedures

• GDS systems

• In-depth understanding of airline fare rules, refunds, and reissues

• Excellent communication and client-handling skills

• Ability to manage high-volume ticketing with precision

• Strong problem-solving and time-management skills

Qualifications:

• Graduate (Travel & Tourism preferred)

• corporate travel agency ticketing only