Senior Ticketing Consultant

Job Summary:

Key Responsibilities:

• Handle complex domestic and international ticketing using GDS (Amadeus, Sabre, Galileo, or Travelport).
• Issue, reissue, and refund tickets in compliance with airline fare rules and policies.
• Provide expert advice on fare calculations, itinerary planning, and travel documentation.
• Liaise with airlines for fare negotiation, booking queries, and group bookings.
• Manage bookings for high-profile or corporate clients, ensuring seamless travel arrangements.
• Support junior consultants with technical ticketing issues and training.
• Monitor and manage queues, waitlists, schedule changes, and cancellations.
• Maintain accurate records and ensure compliance with company and industry standards.
• Work closely with the sales and customer service teams to ensure an exceptional client experience.
• Stay up to date with airline policies, fare updates, travel restrictions, and market trends.

Qualifications and Skills:

• Diploma or degree in Travel & Tourism, Hospitality, or a related field.
• Certification in GDS systems (Amadeus, Sabre, Galileo, etc.).
• Minimum 5 years of experience in airline ticketing or travel consultancy.
• Strong understanding of fare construction, IATA rules, and ticket auditing.
• Excellent customer service and communication skills.
• High attention to detail and problem-solving abilities.
• Ability to work under pressure and handle urgent requests efficiently.
• Proficiency in Microsoft Office and travel management software.

Preferred:

• Experience with corporate travel management or TMCs.
• Knowledge of BSP (Billing and Settlement Plan) procedures.
• Familiarity with NDC (New Distribution Capability) systems.

About Us:

🌐 Visit us at: www.mpworldtravel.com

Let’s work together to shape the future of the travel industry!