Job Title: Senior Technical Writer
Location: Bengaluru(Hybrid)
At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. Reltio Data Cloud delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.
Job Summary:
As a Senior Technical Writer, you ll create clear, concise, and user-focused documentation for Reltio s data and API platforms helping users confidently adopt AI-driven features and data services
Job Duties and Responsibilities:
- Write and maintain product docs, API guides, and release notes for cloud-based apps and developer tools
- Translate complex technical concepts into simple, actionable language
- Document AI-based workflows and automation tools used across the platform
- Collaborate with engineers, product managers, and designers to improve UX through content
- Apply Reltio s editorial and DITA standards for consistent and structured output
- Improve docs using feedback, metrics, and AI insights
- Support content creation for tutorials, how-to videos, and UI-integrated help
Skills You Must Have:
- 6 to 10 years of technical writing experience, preferably in enterprise SaaS or cloud platforms
- Strong writing and editing skills; ability to explain technical concepts clearly for diverse audiences
- Familiarity with AI/ML terminology and experience documenting AI-driven features or tools
- Hands-on knowledge of DITA, XML, or structured authoring
- Experience with tools like Oxygen XML, Confluence, Jira, Acrolinx, Snagit, Captivate, or Videate
- Ability to work independently in a fast-paced, remote-friendly environment
- Bonus: Exposure to AI-powered authoring workflows or content intelligence platforms
- Bachelors/Masters degree relevant to functional area or equivalent experience.
- DITA/XML structured/topic-based authoring
- DITA/XML authoring tools (oXygen XML, XMetal, or similar)
- CCMS (Heretto, Ixiasoft, Paligo, or similar)
- Editorial style guides (Microsoft Writing Style Guide, Chicago Manual of Style, or similar)
- Software as a Service (SaaS), server/systems management, networking technologies, and /or cloud computing
Skills That Are Nice to Have:
- Issue and project tracking software (Confluence, JIRA, Zendesk, or similar)
- Code documentation tools (Swagger, JavaDoc, JSON, or similar)
- Style governance software (Acrolinx, Grammarly, or similar)
- Federated search software (SearchUnify, Coveo, or similar)
