At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First , we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It . Every day, we innovate and evolve, so that today is Always Better Than Yesterday . If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let s talk! Job Summary: Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing knowledge to enhance overall customer satisfaction and product improvement. Job Duties and Responsibilities: Handle complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals. Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues. Provide high-quality customer engineering assistance that results in high customer satisfaction. Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale. Attend meetings with clients to analyze, troubleshoot and diagnose problems. Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback. Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention. Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams that will improve our customers successful use of our products and drive adoption. Operates with minimal guidance on daily tasks and receives high-level directives when taking on new initiatives. Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact. Participate in a 24/7 on-call rotation, providing after-hours support for critical issues. Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base. Proactively communicate to avoid escalations and negative customer satisfaction. Author technical documents on common issues and solutions to build the knowledge base and participate in communities. Support weekend shifts on a rotational/as-needed basis if requested. Lead support initiatives for the betterment of the organization and team. Other duties and responsibilities as assigned. Skills You Must Have: Bachelors degree in Computer Science or equivalent field of study. 3+ years of experience with on-premise or cloud MDM solutions. 3+ years of experience supporting enterprise products in SaaS in a customer-facing role. 3+ years of experience with Public Clouds AWS/GCP/Azure and their services. 3+ years of experience with REST APIs and integration tools. 3 + years of previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications. Experience in data management, master data management, analytics, and big data platforms and technologies. Experience in hands-on programming (ex. Python, Java). Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis. Experience with RESTful API development and debugging, Postman. Experience with web UI development with JavaScript frameworks. Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology. Skills That Are Nice to Have: MS in computer science or equivalent experience preferred. Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus. Why Join Reltio At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Here s Why You Should Join Our Team Health & Wellness: Comprehensive Group medical insurance including your parents with additional top-up options. Accidental Insurance Life insurance Free online unlimited doctor consultations An Employee Assistance Program (EAP) Work-Life Balance: 36 annual leaves, which includes Sick leaves - 18, Earned Leaves - 18 26 weeks of maternity leave, 15 days of paternity leave Very unique to Reltio - 01 week of additional off as recharge week every year globally Support for home office setup: Home office setup allowance. Stay Connected, Work Flexibly: Mobile & Internet Reimbursement No need to pack a lunch we ve got you covered with free meal. And many more ..

At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First , we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It . Every day, we innovate and evolve, so that today is Always Better Than Yesterday . If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let s talk! Job Summary: The Senior Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in mentoring customer engineers and sharing knowledge to enhance overall customer satisfaction and product improvement. Job Duties and Responsibilities: Handle highly complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. Primarily aligned for concierge and premier success plans customers.Resolve customer technical issues through diligent research, reproduction, and troubleshooting.Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.Provide high-quality customer engineering assistance that results in high customer satisfaction.Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.Attend in-person meetings with clients to analyze, troubleshoot, and diagnose problemsService as a Team Lead for areas of product expertise in resolving customer issues and ensuring appropriate ticket investigation and resolution quality and workloads for individual CEs.Serve as a mentor and team lead to train ramp-up customer engineers to technical progression into future senior engineers.Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base.Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedbackActively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams. that will improve our customers successful use of our products and drive adoption.Operates with minimal guidance on daily tasks and receives high-level directives when taking on new initiatives.Lead corporate cross-functional initiatives that contribute to the improvement of the global customer engineering organization. Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact.Participate in a 24/7 on-call rotation, providing after-hours support for critical issues.Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base. Proactively communicate to avoid escalations and negative customer satisfaction.Author technical documents on common issues and solutions to build the knowledge base and participate in communities.Support weekend shifts on a rotational/as-needed basis if requested.Lead support initiatives to the betterment of the organization and team.Other duties and responsibilities as assigned. Skills You Must Have: (Experience Education | MDM Experience) Bachelors degree in Computer Science or equivalent field of study.5+ years of experience with on-premise or cloud MDM solutions.5+ years of experience supporting enterprise products in SaaS in a customer-facing role.5+ years of experience with Public Clouds AWS/GCP/Azure and their services.5+ years of experience with REST APIs and integration tools.5 + years previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications,Experience in data management, master data management, analytics, and big data platforms and technologies. Experience in hands-on programming (ex. Python, Java).Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.Experience with RESTful API development and debugging, Postman.Experience with web UI development with JavaScript frameworks.Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology. Skills That Are Nice to Have: MS in computer science or equivalent experience preferred.Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus. Why Join Reltio At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Here s Why You Should Join Our Team Health Wellness:Comprehensive Group medical insurance including your parents with additional top-up options.Accidental InsuranceLife insuranceFree online unlimited doctor consultationsAn Employee Assistance Program (EAP) Work-Life Balance:36 annual leaves, which includes Sick leaves - 18, Earned Leaves - 1826 weeks of maternity leave, 15 days of paternity leaveVery unique to Reltio - 01 week of additional off as recharge week every year globally Support for home office setup: Home office setup allowance. Stay Connected, Work Flexibly: Mobile Internet Reimbursement No need to pack a lunch we ve got you covered with free meal.And many more .. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Customer Architect Location: Bengaluru, India - (Hybrid) At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth. At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First , we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It . Every day, we innovate and evolve, so that today is Always Better Than Yesterday . If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence. Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let s talk! Job Summary: The Customer Architect has a passion for fostering strong customer relationships and maximizing customer experience. This dynamic role combines industry expertise with technical knowledge to ensure customers achieve maximum value from our solutions. As a Customer Architect, you will focus on Strategic Technical Alignment, Operational Excellence and Expedited Issue Resolution and customer advocacy. If you thrive on problem-solving, building strategic partnerships, and driving operational excellence, we want to hear from you! Job Duties and Responsibilities: Serve as the technical expert on Reltio platform capabilities for customers as they develop solutions aligning with the customer s business needs. Present technical knowledge of architectural designs including integration approaches. Deliver workshops and advisory services to enhance customer technical understanding, promoting optimal product usage and alignment with Reltio s best practices. Hands-on experience working technically with customer engineering (Support), Advanced customer engineering, and cross-functional teams. Manage customer portfolio of tickets, resolutions, and product enhancement requests. Own dedicated escalation paths with customers, coordinating resources and driving timely resolution of tickets to exceed customer expectations. Act as a single point of contact for customer engineering issues. Stay at the forefront of industry trends and challenges and offer Reltio s customers informed and proactive guidance. Ensure a seamless onboarding experience, setting the foundation for long-term customer satisfaction. Participate in customer engagement initiatives, including executive business reviews and CSAT/NPS surveys to cultivate strong partnerships. Advocate for customer needs, translating them into documentation and product enhancement requests. Deliver the highest quality customer/partner experience and engage in highly technical discussions. Ability to travel to customer sites upon request. Other duties and responsibilities as assigned. Skills You Must Have: Bachelor s degree in computer science engineering or similar field of study. 5+ years of experience working in a technical support capacity. 5+ years of experience supporting enterprise products in a SaaS in a customer-facing role. 3+ years of experience with Public Clouds AWS/GCP/Azure and their services. 3+ years of experience with REST APIs and integration tools. 3+ years of experience with on-premise or cloud MDM solutions. Experience in observability and monitoring tools such as LogDNA, CloudWatch, etc. Experience interfacing directly with Product Management, and engineering teams to escalate and seek resolution on product issues as well as provide customer requirements for future product releases. Excellent reporting/analytical skills - experienced in developing dashboards with reporting technologies and influencing customers/partners by sharing action-oriented insights. Experience supporting both Enterprise-focused applications, preferably with a focus on data management, analytics, and big data platforms and technologies. Accountability - acceptance of responsibility and willingness to commit to and deliver measurable work and results. Excellent communication, problem-solving, risk management, and project management skills. Skills That Are Nice to Have: Prior experience working with data products within enterprise space. Prior experience working with Salesforce, Snowflake, GoogleBigQuery, etc. Why Join Reltio At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Here s Why You Should Join Our Team Health & Wellness: Comprehensive Group medical insurance including your parents with additional top-up options. Accidental Insurance Life insurance Free online unlimited doctor consultations An Employee Assistance Program (EAP) Work-Life Balance: 36 annual leaves, which includes Sick leaves - 18, Earned Leaves - 18 26 weeks of maternity leave, 15 days of paternity leave Very unique to Reltio - 01 week of additional off as recharge week every year globally Support for home office setup: Home office setup allowance. Stay Connected, Work Flexibly: Mobile & Internet Reimbursement No need to pack a lunch we ve got you covered with free meal. And many more ..

Role: Senior SEDET Location: Bengaluru, Karnataka, India (Hybrid) About Reltio: At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Connected Data Platform delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First , we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It . Every day, we innovate and evolve, so that today is Always Better Than Yesterday . If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let s talk! Job Summary: How You Make a Difference: First and foremost, you ll be testing the highly scalable and reliable platform services, components and user interfaces that compose the Reltio Platform architecture Designing and building effective testing to support a rapidly-growing business at a massive scale Developing and implementing strong testing automation for solving improving product quality in a high-volume, high-availability environment Pushing the envelope on whats possible and applying pragmatic approaches to testing Take QA ownership of the quality of complete platform features Vigilantly monitor and improve product quality Find opportunities for continuous improvements to our system and testing methodologies Continuously look for ways to optimize and streamline the Reltio Platform layer to facilitate a seamless experience for our customers.Work closely with the customer support team to ensure that our customers are able to use the Reltio features effectively. What You Bring to the Team: 5+ years of experience as an SDET, QA automation engineer, and/or Developer 5+ years of experience in development and/or test automation in Java. Proven ability to do Object Oriented design for backend application components and for testing frameworks and tools Proven ability to review and write code with an ability to understand teammates code Solid experience in test case design and test planning Expertise in a variety of testing and QA practices, concepts, and procedures Hands-on experience with testing processes and issue life-cycle in a continuous deployment environment Hands-on experience with the software development life-cycle in an agile environment Solid foundation in computer science, with competencies in algorithms, data structures, software design Experience testing SaaS applications with highly scalable architectures. Nice to have: Experience with Kubernetes and cloud services Experience with Jenkins or other CI tools Experience testing against NoSQL databases (Cassandra, DynamoDB. etc) Experience applying AI methodologies to test specification, creation etc. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

At Reltio , we believe data should fuel business success. Reltio s AI-powered data unification and management capabilities encompassing entity resolution, multi-domain master data management (MDM), and data products transform siloed data from disparate sources into unified, trusted, and interoperable data. The Reltio Data Cloud delivers interoperable data where and when its needed, empowering data and analytics leaders with unparalleled business responsiveness. Leading enterprise brands across multiple industries around the globe rely on our award-winning data unification and cloud-native MDM capabilities to improve efficiency, manage risk and drive growth.At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our Customer First , we strive to ensure their success. We embrace our differences and are Better Together as One Reltio. We are always looking to Simplify and Share our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We Own It . Every day, we innovate and evolve, so that today is Always Better Than Yesterday . If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.Reltio has earned numerous awards and top rankings for our technology, our culture and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let s talk! Job Summary: Customer Engineer provides expert technical support to high-value customers, and partners resolving complex issues and proactively ensuring system health. They also play a key role in sharing knowledge to enhance overall customer satisfaction and product improvement. Job Duties and Responsibilities: Handle complex technical problems for our customers that include technical configuration, workflow compilation, lambda code debug, integration and JSON knowledge. Resolve all categories of customer technical issues (questions, tasks, and problems) through diligent research, reproduction, and troubleshooting per the organizational goals.Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.Provide high-quality customer engineering assistance that results in high customer satisfaction.Serve as a subject matter expert in multiple product features for supporting, enhancing, and fixing solutions that support a rapidly growing business at a massive scale.Attend meetings with clients to analyze, troubleshoot and diagnose problems.Participate in rapid response teams that include engineering and DevOps to be the face of the customer in communications and feedback.Actively monitor tenant-level alerting tools and participate in collaborative communications for escalation prevention.Provide input on product and service-related enhancement requests back to Engineering, Product Management, Sales, and Marketing teams that will improve our customers successful use of our products and drive adoption.Operates with minimal guidance on daily tasks and receives high-level directives when taking on new initiatives.Understand and keep up-to-date on the latest product functionality, its dependencies, the underlying architecture, and its operational impact.Participate in a 24/7 on-call rotation, providing after-hours support for critical issues.Share and develop best practices with team members to enhance the quality and efficiency of technical support and contribute to the knowledge base. Proactively communicate to avoid escalations and negative customer satisfaction.Author technical documents on common issues and solutions to build the knowledge base and participate in communities.Support weekend shifts on a rotational/as-needed basis if requested.Lead support initiatives for the betterment of the organization and team.Other duties and responsibilities as assigned. Skills You Must Have: Bachelors degree in Computer Science or equivalent field of study. 3+ years of experience with on-premise or cloud MDM solutions.3+ years of experience supporting enterprise products in SaaS in a customer-facing role.3+ years of experience with Public Clouds AWS/GCP/Azure and their services.3+ years of experience with REST APIs and integration tools.3 + years of previous experience as a software engineer, support engineer, or solution engineer supporting Enterprise-focused applications.Experience in data management, master data management, analytics, and big data platforms and technologies.Experience in hands-on programming (ex. Python, Java).Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.Experience with RESTful API development and debugging, Postman.Experience with web UI development with JavaScript frameworks.Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology. Skills That Are Nice to Have: MS in computer science or equivalent experience preferred.Experience with NoSQL databases (Cassandra, Elastic Search, DynamoDB preferred), and distributed indexes is a plus. Why Join Reltio At Reltio, We Believe That Taking Care Of Our Employees Is Key To Their Success And Well-being. Here s Why You Should Join Our Team Health Wellness:Comprehensive Group medical insurance including your parents with additional top-up options.Accidental InsuranceLife insuranceFree online unlimited doctor consultationsAn Employee Assistance Program (EAP) Work-Life Balance:36 annual leaves, which includes Sick leaves - 18, Earned Leaves - 1826 weeks of maternity leave, 15 days of paternity leaveVery unique to Reltio - 01 week of additional off as recharge week every year globally Support for home office setup: Home office setup allowance. Stay Connected, Work Flexibly: Mobile Internet Reimbursement No need to pack a lunch we ve got you covered with free meal.And many more .. Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.