Senior Technical Writer

So, what’s the role all about?

Technical Writer

As a Technical Writer, you will collaborate closely with product managers, engineers, architects, and UX designers to produce documentation that supports product adoption, improves customer experience, and ensures clarity in technical communication.

How will you make an impact?

• Develop, write, and maintain

  product documentation

  , including user guides, API documentation, installation guides, release notes, FAQs, and knowledge base articles.
• Translate complex technical concepts into

  clear, concise, and engaging content

  for both technical and non-technical users.
• Collaborate with engineering and product teams to understand features, workflows, and architecture.
• Create

  content for developer documentation

  including APIs, SDKs, and integration guides.
• Ensure all documentation aligns with

  brand guidelines, tone of voice, and style standards

  .
• Maintain and update documentation in line with product releases and customer feedback.
• Work with

  UI/UX teams

  to integrate in-product help, tooltips, and tutorials.
• Contribute to

  documentation strategy

  , including structure, format, and knowledge management best practices.
• Leverage

  tools such as MadCap Flare, RoboHelp, Confluence, Git, Markdown, and CMS systems

  for authoring and publishing.
• Collaborate with support teams to enhance knowledge base and self-service documentation.

Have you got what it takes?

• Bachelor’s/Master’s degree in

  Computer Science, Technical Communication, English, or related field

  .

• 5+ years

  of proven experience as a

  Technical Writer

  for software products.
• Strong ability to understand and explain

  complex software concepts

  (cloud, APIs, integrations, enterprise applications, SaaS).
• Hands-on experience with

  documentation tools

  (MadCap Flare, Confluence, Markdown, Git, Oxygen XML, or similar).
• Familiarity with

  Agile/Scrum methodology

  and product development lifecycle.
• Experience documenting

  APIs, SDKs, cloud-based applications, and data platforms

  is a strong plus.
• Excellent written and verbal communication skills with attention to detail.
• Ability to manage multiple projects and deliver high-quality content under tight deadlines.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8391