Senior Technical Writer

Job Title:

Department

Position Type

Shift Timings

India Work Mode

Industry Type

Why Us?

Motive is a leader in device, entitlement, IoT, and service management market with over hundred

top-tier CSP customers worldwide and billions of endpoints under administration, with a core

mission to help customers grow revenue faster, while automating their customer experience

across all engagement channels. Motive was acquired by Lumine Group in April 2024 and now

functions as an independent company with HQ in Canada.

Today we provide solutions and services to many of the largest companies in the world and our

systems remain the most trusted, secure, flexible, and performant systems available in the

marketplace. Please visit our website to know more about us - https://www.motive.com.

A Day in the Life of R&D Technical Writer

As a Research and Development Technical Writer, you will be an integral part of our dynamic

development team working on our industry leading device management and provisioning

solutions. You will engage in creating a high-quality documentation of design, features and

solutions for Motive Device Management products.

So, how are we going to keep you busy?

• Work closely with cross-functional teams, including product management, design, and

quality assurance, to ensure the successful documentation of new features.

• Understand product features and document all relevant information for both external and

internal audience

• Maintain comprehensive documentation of research findings, design specifications, and

development processes. Ensure that documentation is clear, accurate, and up to date.

• Continuously evaluate and improve existing product documentation.
• Gather and synthesize technical information throughout the development lifecycle.
• Manage and prioritize multiple projects simultaneously. Ensure that development

milestones and deadlines are met.

• Ensure documentation deliverables are easily accessible to internal and external customers.

What will make you eligible for this role?

• Bachelors degree in English, communications, journalism, or a related field.
• 6+ years of experience in software technical documentation, preferably within the

telecom industries.

• Proven experience managing projects from inception to completion. Strong

organizational skills and attention to detail.

What will make you the best-fit for this role?

• Demonstrated experience in writing and maintaining customer technical documentation for a B2B software product.
• Experience in Technical Writing for technical and end-user audiences.
• Experience using XML Authoring applications, Git/Gerrit content management systems, Jenkins, basic knowledge on DITA and XML
• Experience in evolving content strategy, information design, and information architecture, including structured writing, with demonstrated ability to consistently design and develop documentation that optimizes efficiency and reuse.
• Strong analytical and problem-solving skills. Ability to tackle complex technical challenges and devise effective solutions.
• Excellent verbal and written communication skills. Ability to articulate technical concepts to both technical and non-technical stakeholders.
• Ability to work effectively in a collaborative team environment. Strong interpersonal skills and a proactive attitude.
• Ability to quickly learn and apply new technologies. Flexibility to adapt to changing priorities and project requirements.
• Ability to work independently with minimal supervision and manage multiple priorities in a fast-paced environment.Experience, that will be an advantage:
• Experience with continuous integration/continuous deployment (CI/CD) pipelines and tools, branching techniques and deployments.
• Telecom experience is a plus.

Limitation and Disclaimer:

The afore mentioned job description is aimed to provide an overview of the overall type and level

of work being performed for this role; it shouldn't be interpreted as a complete list of all

obligations, responsibilities, and qualifications needed for the job.

In no way does this job description imply or say that these are the exclusive responsibilities of the

employee holding this position. Any additional job-related instructions or tasks that are

requested by the manager must be completed by the employee